5-7 years of experience in patient education or related field
Proven leadership skills in a healthcare setting
Strong understanding of health literacy and patient engagement strategies
Experience with content development and governance processes
Familiarity with emerging technologies in healthcare education
Ability to collaborate across multidisciplinary teams
Excellent communication and project management skills
Responsibilities
Develop and execute a comprehensive patient education strategy aligned with organizational goals.
Establish governance and lifecycle management for patient education content.
Identify and address gaps in patient education across various service lines.
Lead a multidisciplinary team to prioritize patient education initiatives.
Oversee the creation and maintenance of enterprise-wide patient education materials.
Partner with clinical experts to ensure content accuracy and relevance.
Evaluate and implement technology solutions to enhance patient education delivery.
Benefits
Comprehensive health insurance coverage
Retirement savings plan with employer match
Generous paid time off and holiday schedule
Professional development opportunities
Flexible work arrangements
Employee wellness programs
Full Job Description
Emp Status Regular Full time
Work Shift Day (United States of America)
Compensation Range The base pay scale for this position is $111,500.00 - $170,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
Key Responsibilities
Enterprise Strategy & Governance
Develop and execute HSS's enterprise patient education strategy and long-term roadmap in alignment with organizational priorities and patient experience goals.
Establish enterprise standards, governance, ownership, and lifecycle management processes for patient education content and resources.
Identify gaps, duplication, and opportunities to improve patient education across service lines and care settings.
Lead a multidisciplinary governance structure and establish priorities for enterprise patient education investments and initiatives.
Content Strategy & Development
Oversee the development and ongoing maintenance of general, enterprise-wide patient education content supporting patients and caregivers across HSS.
Partner with clinical service lines and subject matter experts to support specialty- and service-specific education while maintaining enterprise standards and consistency.
Establish clear roles, responsibilities, and workflows for content development, including when content is developed centrally, in partnership with service lines, or through external resources.
Identify and evaluate internal and external resources to support high-quality, scalable content development.
Establish standards for content quality, clinical accuracy, health literacy, accessibility, cultural responsiveness, and brand consistency.
Delivery & Distribution
Establish enterprise standards for when, where, and how patient education is delivered throughout the patient journey.
Develop a coordinated distribution framework across channels including the patient portal, EHR, digital care journeys, websites, video, print, in-person education, HSS digital signs and other visual touchpoints, and emerging platforms.
Partner with clinical and operational teams to integrate education into appropriate patient and clinical workflows.
Reduce fragmented or duplicative distribution approaches through scalable enterprise solutions.
Technology, Innovation & External Resources
Assess emerging technologies, platforms, vendors, and tools that can improve the efficiency, quality, accessibility, and scalability of patient education.
Evaluate opportunities to leverage artificial intelligence and other emerging technologies to support content creation, adaptation, translation, personalization, and maintenance.
Establish criteria for evaluating external vendors and technology solutions, including quality, clinical accuracy, accessibility, security, integration, scalability, and cost.
Determine when education needs are best supported through internal teams, external partners, technology-enabled solutions, or a combination of approaches.
Partner with Information Technology, Marketing & Communications, Procurement, clinical teams, and other stakeholders to evaluate and implement new capabilities.
Team & Program Leadership
Provide strategic and operational leadership for the Patient Education team.
Establish team priorities, goals, and performance expectations aligned with the enterprise patient education strategy.
Coach and develop team members while fostering a collaborative, innovative, and patient-centered culture.
Allocate resources and prioritize initiatives based on organizational needs, strategic priorities, and anticipated impact.
Enterprise Collaboration & Measurement
Serve as the primary organizational leader and subject matter expert for enterprise patient education strategy, infrastructure, and delivery.
Partner with Nursing, Physician Leadership, Hospitality, Clinical Operations, Marketing & Communications, Information Technology, and other stakeholders to advance patient education priorities.
Integrate patient education into broader initiatives supporting patient experience, quality, access, digital transformation, and operational excellence.
Establish metrics and reporting mechanisms to evaluate reach, utilization, effectiveness, patient engagement, and organizational impact.
Monitor industry trends and emerging approaches to patient-facing education and recommend investments that strengthen HSS's enterprise capabilities.
About Hospital for Special Surgery
Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
