Function/Duties of PositionThe Director of Patient & Caregiver Experience advances patient-centered strategy across the organization by fostering meaningful partnerships with patients, caregivers, community members, and advocacy groups. This position leads the development, implementation, and evaluation of Patient & Family Advisory Councils (PFACs), ensuring patient and caregiver perspectives inform organizational decision-making, care delivery, research, education, and program development.
The Director cultivates relationships with community organizations, educational institutions, and patient advocacy groups to strengthen engagement, improve access, promote health equity, and address the diverse needs of patients and families. The position serves as a strategic partner to organizational leadership on patient experience, engagement, and community partnership initiatives while creating structures that support inclusive participation and shared decision-making.
Duties include:
- Lead patient and caregiver engagement programs and initiatives.
- Manage Patient & Family Advisory Councils and support advisor recruitment and engagement.
- Build community partnerships to strengthen outreach and collaboration.
- Integrate patient and caregiver perspectives into organizational planning and improvement efforts.
- Gather and use patient feedback to drive continuous improvement.
- Promote health equity through engagement of diverse and underrepresented communities.
- Represent the organization in community and professional partnerships.
- Oversee program operations, budgets, communications, metrics, and strategic priorities.
Required Qualifications- Bachelor's degree in healthcare administration, public health, social work, communications, education, organizational leadership, or a related field.
- Seven years of progressively responsible experience in patient experience, community engagement, healthcare administration, public health, advocacy, or related field.
- Experience leading stakeholder engagement initiatives and facilitating advisory councils, committees, or community partnerships.
- Experience managing projects and leading cross-functional teams.
- Demonstrated knowledge of patient-centered care principles and patient engagement methodologies.
- Strong facilitation skills with the ability to engage diverse stakeholders and build consensus.
- Knowledge of health equity, community engagement, and culturally responsive practices.
- Exceptional verbal, written, and presentation communication skills.
- Strategic planning, program development, and project management expertise.
- Ability to analyze qualitative and quantitative feedback and translate findings into actionable recommendations.
- Ability to influence organizational leaders and drive change without direct authority.
- Strong interpersonal skills and commitment to collaboration and inclusion.
Preferred Qualifications- Master's degree in healthcare administration, public health, organizational leadership, social work, nursing, or a related discipline.
- Experience in oncology, academic healthcare, or complex health systems.
- Experience working with patient advocates, caregivers, community-based organizations, and health equity initiatives.
- Supervisory and budget management experience.
- Experience implementing PFACs or similar patient advisory structures.
- Knowledge of healthcare quality improvement methodologies.
- Experience with measurement and reporting of patient experience or engagement outcomes.
Additional DetailsApply online. Please be sure to upload a Cover Letter and Resume/CV.
We offer a variety of benefits on top of joining a thriving organization:- Medical, dental and vision coverage at no or low cost to employees
- Covered 100% for full-time employees and 88% for dependents
- Several retirement plans to choose from with contributions from OHSU
- 208 hours of PTO per year
- 8 days of sick time off
- 9 paid holidays per year
- Commuter subsidies
- Tuition reimbursement
- Access to group life insurance, disability insurance and other supplemental benefits
- Annual Merit Increase
- Growth/Development Opportunities
- Employee discounts to local and major businesses
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