Description
Patient Access Services
Lead enterprise-wide patient access operations that support timely care access, strong revenue cycle performance, and a positive patient experience. As the Director of Patient Access Services, you will oversee admission, registration, pre-registration, insurance verification, financial counseling, and financial clearance functions across inpatient, outpatient, and emergency settings. This role provides leadership for a large, multi-site team and manages a $10M budget while partnering with Revenue Cycle, clinical operations, IT, Finance, Care Coordination, Managed Care, and other health system leaders to improve access, throughput, compliance, and financial outcomes.
In this role, you will:
• Lead enterprise patient access operations across registration, admitting, pre-registration, insurance verification, financial counseling, and financial clearance.
• Develop and implement strategies, policies, staffing plans, and performance standards to improve access, clean claims, authorization accuracy, the patient experience, and preventable balance write-offs and adjustments.
• Advance digital front-door, automation, and technology initiatives that improve efficiency, accuracy, and operational performance.
• Monitor KPIs and translate data into actionable operational and financial improvements for executive leadership.
• Oversee daily operations, department budget, expense review, and monthly reporting for patient access functions.
• Ensure compliance with EMTALA, the No Surprises Act, CMS requirements, HIPAA, payer rules, and other patient access regulations.
• Partner with audit and compliance teams to mitigate risk, address findings, and strengthen internal controls.
• Recruit, mentor, and develop leaders and staff while fostering accountability, innovation, and continuous improvement.
• Collaborate with clinical departments, IT, Finance, Care Coordination, FPG, Transfer Center, and Managed Care teams to improve workflows and resolve access barriers.
• Serve as an executive leader for patient access transformation, surge planning, emergency preparedness, system capacity initiatives, and change management efforts.
Salary Range:
$144,400 to $341,800 annually
