Full Job Description
The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas. Identifies gaps in client support or performance and proposes solutions to drive improvement. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development. Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports. Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.
