Minimum of 4 years in behavioral healthcare, with 2+ years in operations and management.
Experience with Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) preferred.
Background in acute psychiatric hospitals or residential substance use disorder treatment is a plus.
Strong leadership and team development skills essential.
Responsibilities
Oversee daily operations and clinical programs for PHP and IOP services.
Achieve business objectives related to patient volume, revenue, and clinical outcomes.
Monitor KPIs and adjust operations for continuous improvement.
Act as a visible leader to promote step-down admissions and outpatient care advocacy.
Support business development and outreach to enhance brand awareness.
Coordinate group assignments and tailor care based on patient needs and feedback.
Collaborate on strategic growth initiatives and program development.
Benefits
Comprehensive health insurance options.
Professional development and training opportunities.
Supportive work environment focused on team success.
Flexible scheduling to accommodate work-life balance.
Full Job Description
Overview
This Director will site onsite at our New Braunfels location but will also support our Kerrville facility. Monthly travel will be required to Kerrville,TX and Centerpoint, TX.
PURPOSE STATEMENT:
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Responsibilities
Clinical & Operational Leadership
Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
Team Development & Supervision
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
Compliance & Quality Assurance
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
Develop and assist with the development and implementation of policies and procedures.
Ensure accurate and timely documentation of patient records and services delivered.
Qualifications
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Required to be a Master's or Doctorate-level Licensed Clinician - e.g., LCSW, LMHC, LMFT, PsyD, PhD.
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
LICENSES/DESIGNATIONS/CERTIFICATIONS: • Master's or Doctorate-level Licensed Clinician - e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
SUPERVISORY REQUIREMENTS: Supervises a team of employees
