Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field preferred.
8-10 years of experience in facility management, with at least 3 years in a leadership role.
Proven track record in process improvement and operational transformation.
Experience managing large teams and complex portfolios with multiple facilities.
Strong analytical skills with proficiency in data analysis tools.
Demonstrated success in project management and change leadership.
Excellent communication and presentation skills.
Responsibilities
Provide strategic leadership for daily facility operations, ensuring efficient service delivery.
Lead process improvement initiatives across the business unit.
Build and lead high-performing operations teams across multiple functions.
Foster a culture of operational excellence and continuous improvement.
Manage service delivery performance within SLA requirements and budget adherence.
Create executive dashboards and performance reports for stakeholders.
Establish predictive analytics for proactive operations management.
Benefits
Opportunity to lead and shape operational strategies in a dynamic environment.
Access to professional development and training programs.
Collaborative work culture focused on innovation and excellence.
Engagement with diverse teams and multiple client stakeholders.
Potential for career advancement within a growing company.
Full Job Description
Vixxo is seeking a Director, Operations to sit in our Bloomfield, CT office.
Position Summary
The Director, Operations is responsible for the strategic oversight and operational management of a business unit within Vixxo. This will consist of multiple customers and includes the responsibilities of performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives.
Essential Functions and Responsibilities
Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals.
Lead process improvement initiatives consistently across the business unit.
Build and lead high-performing operations teams across multiple functions.
Foster a culture of operational excellence and continuous improvement.
Manage and evaluate all service delivery performance are within SLA requirements and budgetary adherence for our customers.
Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests.
Create executive dashboards and regular performance reports.
Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
Present insights and recommendations to senior leadership team.
Establish predictive analytics for proactive operations management.
Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace.
Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency.
Ensure service provider compliance with Vixxo and customer requirements. Partnership must be established to support both.
Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention.
Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.
Key Competencies
Strategic Communication (Oral and Written)
Technical and Operational Proficiency, including AI initiatives
Analytical Problem Solving
Customer-Centric Mindset
Financial Acumen
Leadership and Team Development
Relationship Management
Collaborative Team Orientation
Vendor and Contract Management
Multitasking and Prioritization
Qualifications
Preferred bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required.
Minimum 8-10 years of progressively responsible experience in facility management, with at least 3 years in a leadership role.
Proven track record of process improvement and operational transformation.
Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders.
Strong analytical skills with proficiency in data analysis tools
Demonstrated success in project management and change leadership
Excellent communication and presentation skills
Proven leadership in human resource management, staff development, and performance oversight.
Experience managing critical environments and using CMMS/Work Order systems preferred.
Preferred Certifications and Skills
MBA or advanced degree in relevant field.
Strong understanding of contract management, compliance, and procurement.
Industry-specific expertise relevant to our business.
Experience in high-growth or scaling environments.
Advanced skills in Microsoft Office Suite; experience with AI.
Strong financial discipline, including budgeting, forecasting, and variance analysis.
About Vixxo
Vixxo is a facilities management company that provides a range of services to businesses across the United States and Canada. The company's services include maintenance and repair, asset management, and energy management. Vixxo's solutions are designed to help businesses reduce costs, improve efficiency, and enhance the customer experience. The company was founded in 2010 and is headquartered in Phoenix, Arizona.
