Airport Location: Corporate-Growth Region Advertised Compensation: $127,600.00 to $159,500.00 Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations. Essential Functions: • Sets strategic direction for evaluating the cost and benefit of existing controls; provides support to operational teams by developing new procedures and assuring compliance with all corporate policies • Ensures that Duty Free, Duty Paid, and F&B Operations are in compliance with the operational and financial policies, as well as for the ongoing improvement of facilities, operations, productivity, and effectiveness both individually and collectively • Provides leadership on internal control matters and directs efforts to maintain appropriate internal control standards including training to ensure the accuracy and integrity of financial statements • Coordinates the budget and forecast process, including review and validation • Supports short-term and long-term regional strategies designed to deliver on key financial metrics; partners with branch management and other peers to identify income and expense opportunities and implement solutions • Prepares business analysis, reports and presentations, including developing financial bridges; provides strong fact-based due diligence analysis as a company functional lead in support of new business opportunities • Serves as the management liaison to Operations leadership; effectively communicates and presents critical business/financial matters maintaining continuous lines of communication • Contributes to the development of field finance strategic goals and objectives, as well as the overall management of the organization • Provides input for company-wide period exception reports with a summary of key performance indicators for senior management • Oversees the period closing process with Operations and ensures that branch and enterprise results are reported accurately to guarantee the integrity of the financial results • Reviews P&L's/KPIs/OKRs with Operations in conjunction with corporate/regional/functional team and develops improvement plans for Sales, Cost, and Labor Optimization to attain budgeted and forecasted targets; ensures that Field Finance is adhering to the strategic plan, delivering status reports to local and area Operations leadership Reporting Relationship: The Director of Operations Performance reports to the Senior Director of Operations Performance Major Interdependencies: Business Analytics, Operations Support Services, Operations, Loss Prevention, Risk Management, Finance Minimum Qualifications, Knowledge, Skills, and Work Environment: • Education and Experience: The combination of education and professional experience must exceed 8 years: o In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs o In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programs o A bachelor's degree in a program related to the functional area can count for 3 of the eight-year requirement • An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement o In the industry: 3-5 years of Hospitality, F&B and/or Retail experience • Specialized Skillset/Competencies/Traits: o Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis) o Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendors o Requires experience interpreting and commenting on contractual agreements o Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization's goals o Demonstrated history of anticipating the needs of the business and complex stakeholders o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals o Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results • Location/Travel: o This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations o This position requires up to 25% travel