Job DescriptionHPC-Industrial, Powered by Clean Harbors is looking for a
Director of Operations to join their safety conscious team! The Director will plan, lead, organize and coordinate all duties associated with daily branch operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel. Interact with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded.
Clean Harbors offers all eligible employees a comprehensive benefits package including:
- Competitive annual salary
- Opportunities for growth, development and internal promotion
- Health, Dental and Life Insurance
- 401K, tuition reimbursement, and paid time off
- Company paid certifications, licenses and training
Responsibilities- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.
- Coordinates and manages group activities and interactions with other divisions.
- Coordinate scheduling of personnel and project assignments.
- Conducts and supervise staff meetings.
- Approves all accounts payable / accounts receivable for payment.
- Reviews monthly P&L statements and all applicable discrepancies.
- Performs revenue forecasting.
- QA/QC's all specialist work.
- Oversees customer service responsibilities for office.
- Enforces or modifies work procedures as needed to ensure a safe and efficient work environment.
- Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HPC Industrial's HR policies, practices, and procedures.
- Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
- Bids and/or assists in the bidding of industrial services projects.
- Assists in the planning and scheduling of projects.
- Review status reports and modifies schedules or plans as required.
- Prepares reports for management, client, or others.
- Confers with personnel to provide technical advice and to resolve problems.
- Coordinates project activities with activities of government regulatory or other governmental agencies.
- Ensures customer receives cost effective services in accordance with contract provisions.
- Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with HPC Industrial safety policies, procedures, and practices.
- Primary liaison between customer and HPC Industrial operations in resolving service issues.
- Cultivates quality relationships laterally and above primary contact to retain clients.
- Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
- Performs other duties as assigned.
- Other duties as assigned.
Qualifications- High School diploma or equivalent required. Bachelor's degree in chemistry, biology, or environmental science preferred.
- 5-7 years industrial cleaning experience of which 2 have been served in a management capacity.
- Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
- Ability to efficiently/effectively schedule equipment/personnel for daily maintenance/project work.
- Successfully resolve customer/employee complaints.
