Full Job Description
The primary purpose of the Director, Operations & Maintenance's position is to direct the operations, maintenance, emergency response, alteration, and repair of institutional facilities.
Scope: Responsible for general direction with broad policy guidelines and with considerable latitude for self-directed action impacting the operations and maintenance of institutional facilities.
ESSENTIAL JOB FUNCTIONS:
Directs the safe operation of assigned portfolios and spaces. Ensures compliance with all technical standards and overall facilities program objectives. Directs the implementation of a computerized maintenance management system for preventative maintenance, repair and dispatch work orders. Establishes priorities for necessary building improvements, repairs, alterations, enhancements, and equipment replacements. Works closely with other departments concerning hazards, safety, emergency response, and security matters. Responsible for unit's emergency response plan, business continuity plan and spill prevention control and countermeasures (SPCC) plan. Exercises budget control and coordinates budget preparations. Coordinates with other members of facilities management as necessary to support the multidisciplinary mission of MDACC and to provide an efficient communication channel for coordination, long range planning and problem resolution. Oversees all human resource functions. Reviews construction plans and specifications for proposed buildings or major alterations. Recommends equipment replacement and repairs, operational expenses and minor moves and enhancements.
May provide multiple campus services including but not limited to; housekeeping, grounds keeping, contract management, and small utility generation. Has a working knowledge of building equipment controls and instrumentation, building codes and regulatory compliance requirements.
Subject Matter Expertise (SME):
The director position will have operational accountability for assigned portfolio with divisional SME responsibility for one or more of the areas listed below; provide guidance and oversight to all locations where SME service is provided and will develop and implement staff training on SME topics as needed.
Central Utility Plant
Operates a central utility plant serving multiple buildings. May generate chilled water (minimum 2000 tons), hot water, potable water, or steam and condensate and associated emergency power.
Data Centers
Coordinates the development and implementation of plans, procedures and tasks necessary for data centers critical physical infrastructure. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.
Inpatient
Coordinates the development and implementation of plans, procedures and tasks necessary to assure compliance where applicable with CMS, Joint Commission, FDA, CAP, USP 797, USP 800, or AABB regulations. Works in collaboration with Outpatient Director, EH&S and Infection Control to assure the physical environment meets current standards as referenced by the regulatory agencies. Develop programs and services to improve Press Ganey Patient Opinion Scores in concert with others.
Labs/Vivaria
Ensures safe operation of laboratory HVAC systems; pressurization of laboratory, equipment and corridor spaces, fume hood and biological safety cabinet operations, air valve performance, utility systems; RO and DI water systems, laboratory gases, liquid N2 bulk delivery, cylinder gas supply, rodent and large animal spaces, clean and dirty side barrier separation, quarantine areas, holding and procedure rooms, manual and robotic cage wash operations and adherence to AAALAC requirements.
Outpatient
Coordinates the development and implementation of plans, procedures and tasks necessary to assure compliance where applicable with CMS, Joint Commission, FDA, CAP, USP 797, USP 800, or AABB regulations. Works in collaboration with Inpatient Director, EH&S, and Infection Control to assure the physical environment meets current standards as referenced by the regulatory agencies. Develop programs and services to improve Press Ganey Patient Opinion Scores in concert with others.
JOB SPECIFIC COMPETENCIES
Operations and Maintenance for Campus and Facilities
• Implements objectives, policies and plans for on-going operations for a mixed real estate portfolio of buildings and property containing in-patient and ambulatory clinical environments, laboratories, animal housing or office spaces.
• Plans, organizes, coordinates and directs the operation, maintenance, repair, emergency response, housekeeping and alteration of assigned portfolio and spaces.
• Creates and executes the Emergency Response Plan. Coordinates response efforts during events which impact or suspend normal operations due to inclement weather or other emergencies in accordance to established Emergency Management Plans. May serve as division section leader in emergency situations. As an essential employee and group leader, this position is expected to regularly a communication device to answer questions or give direction if needed. This requirement does not imply any other limits during non-working hours. This time is not considered on-call and will not be compensated.
• Ensure that facilities are operating in an energy efficient manner.
Program and project management
• Implements a computerized maintenance management system for preventive maintenance (PM), repair and dispatch work orders utilizing standard operating procedures. Oversees the PM schedule & resource plan.
• Lead and manage customer service initiatives within assigned portfolio.
• Lead and manage process O&M improvement initiatives that optimize institutional resources and operations.
• Leads minor repair and renovation projects in assigned portfolio.
• Regularly monitors and takes actions on metrics including by not limited to facility condition assessment findings, energy performance, preventive maintenance compliance, backlog, and other work order performance, Facility Condition Assessment Findings.
Development and Management of Budget
• Develops and manages the expense budget for operation and maintenance of all assigned properties.
• Prepares and executes a capital repair and renewal program in accordance with UT System requirements and MDACC accounting guidelines of assigned properties.
• Complies with fiscal controls as outlined in the annual attestation standards and policies.
• Identifies opportunities and implements changes to reduce operational costs through efficiency improvements and energy conservation.
Additional Discretionary and Other Duties Assigned
• Provides divisional leadership, coordinating with other peers and operations on the assigned SME role.
• Serves on various institutional committees to provide liaison and consultation on Facilities
• Participates in activities of community or professional organizations and may represent MDACC as appropriate.
• If assigned, may conduct research on key topical areas and develop targeted presentations for departmental personnel.
• Other duties as assigned.
Other duties as assigned
Required Education: Bachelor's Degree in Engineering, Architecture, Facilities Management, Construction Management/Science or related field.
Preferred Education: Master's Level Degree in Engineering, Architecture, Facilities Management, Construction Management/Science or related field.
Certification: None
Preferred Certification: Certified Health Care Facility Manager (CHFM) or Certified Life Safety Specialist for Health Care Facility Managers (CLSS-HC) or Registered Professional Engineer or Architect
Experience: Ten years of related experience in the management of properties and related services
Preferred Experience: Experience in an academic medical center or other institution of similar complexity.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
