Insignia Event Services (Glendale, AZ - In Person)Position: Director, Operations and Facilities - Full Time/Exempt
Reports to: VP, Operations
Job Summary: The Director of Operations & Facilities is a leadership role responsible for the strategic oversight and day-to-day management of Insignia Event Services' facilities, operations, and safety and security departments. Reporting to the VP of Operations, this position plays a critical role in ensuring that all venues operate at the highest level of efficiency, safety, and excellence - both on and off event days. The ideal candidate is a seasoned operations leader who brings a hands-on approach, a strong facilities management background, and the ability to lead high-performing teams in a fast-paced, high-volume event environment.
Responsibilities: - Provide department leadership, personnel oversight, and ongoing professional development for facilities, operations, and safety and security team members.
- Direct and oversee the strategic work-flow, transactions, and processes for the company's facilities, operations, and safety and security department including daily operations and event operations.
- Oversight of various functions to include event setup, conversions and tear down, facility inspections, maintenance, scheduling, and light construction.
- Maintains records for equipment inventory and maintenance performed on all building machines/equipment.
- Develop and implement operational policies and procedures; manage unit budget and ensure compliance with applicable business policies; ensure timely completion of required departmental, and company related paperwork.
- Working collaboratively with third-party event vendors, including security, labor, law enforcement, housekeeping, etc.
- Oversee the schedule use of facilities; maintain and coordinate facilities schedule while coordinating with other partners schedules.
- Build best practice tools and processes which anticipate needs, prioritize and maximize investment dollars, and drive the best possible operational performance.
- Prepare, review, and manage facilities budget and capital budget to ensure organizational compliance and the maximization of operational efficiencies.
- Directs identification of event- specific security goals, objectives, and metrics consistent with the security strategic plan.
- Oversee and manage the cleaning and maintenance of facilities and venues.
- Hands-on facility maintenance, upkeep, repair, and installation required as-needed.
- Oversee the maintenance of physical security systems in venues, including camera systems, access control, radio communications, and security software systems.
- Develop and implement deferred and routine maintenance plans for the company and shared use facilities, working within allocated budgets; oversee and coordinate work of third-party contractors.
- Develops operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
- Ensures adherence to safety codes, ensuring adherence to OSHA guidelines and other safety-related codes. 85-146951
- Continually inspects facilities before, during and after assigned events or clean-ups.
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Attend department head meetings and staff meetings. Develop and maintain a harmonious working relationship with all the other departments.
- Other duties as assigned.
Qualifications/Requirements: - Bachelor's degree in facilities management, sports management, business administration or related fields.
- Possess a minimum of five to seven years of progressively growing experience in assigned competencies or a combination of relevant education and work experience.
- Five or more years of demonstrated success in facilities management or related fields.
- Experience managing full-time, part-time and/or student staff.
- Demonstrated ability to administer high-quality events.
- Excellent organizational, management, communication and interpersonal skills.
- Self-motivated and able to work independently, ability to research and offer ideas for solutions
- Demonstrate flexibility and creative problem-solving skills.
- Proven ability to work in a fast-paced environment with multiple completing priorities that require strong project management and decision-making capabilities.
- Experience developing a healthy culture within an organization where employees feel valued, engaged, and united toward the common goals of championship-level performance
- Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length
- Ability to lift up to 50 pounds on a regular basis.
- Ability to work in extreme temperature fluctuations and around excessive noise.
- Available to work on event days including nights, weekends, and holidays.
Preferred: - Master's degree in facilities management, sports management, business administration or related fields.
- Experience managing collegiate and/or professional athletics facilities.
- Experience leading and developing capital projects.
All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.
