Director of Workforce Experience

The Director of Workforce provides strategic and operational leadership for an assigned area of workforce specialization, including Workforce Development, Recruitment, or Workforce Experience. The Director is responsible for translating organizational workforce and culture priorities into scalable programs, consistent operating practices, and measurable results.

This role leads teams, programs, partnerships, and operational strategies that strengthen the organization’s ability to develop, attract, engage, and retain a high-performing workforce. The Director partners with executive, operational, and Human Resources leaders to anticipate workforce needs, address barriers, improve the employee experience, and ensure workforce strategies support organizational growth, operational performance, and culture.

The Director may serve in a general or specialized capacity based on organizational needs and is accountable for the execution, performance, and continuous improvement of assigned workforce functions.

General

• Develop and execute workforce strategies aligned with organizational priorities, operational needs, culture, and long-term workforce objectives.
• Provide strategic and operational leadership for assigned workforce functions, programs, teams, budgets, partnerships, and resources.
• Partner with executive and operational leaders to identify workforce needs, risks, and opportunities and implement solutions that produce measurable results.
• Establish performance expectations, key performance indicators, and accountability measures for assigned workforce functions.
• Analyze workforce data, labor market trends, employee feedback, and operational performance to guide strategy and decision-making.
• Lead the implementation, standardization, and continuous improvement of workforce programs and processes across the organization.
• Develop high-performing teams through clear expectations, coaching, accountability, and a strong focus on execution.
• Oversee assigned budgets, grants, vendors, contracts, and partnerships to ensure effectiveness and return on investment.
• Provide senior leadership with workforce performance updates, emerging trends, risks, and strategic recommendations.
• Integrate organizational culture, mission, and values throughout workforce strategies, programs, and the employee lifecycle.
• Partner with leaders to strengthen employee engagement, accountability, communication, recognition, and connection.
• Identify cultural and operational barriers impacting attraction, development, engagement, or retention and lead strategies to address them.
• Use workforce data and employee feedback to drive improvements in culture, employee experience, and organizational effectiveness.
• Promote collaboration across Workforce Development, Recruitment, Workforce Experience, Human Resources, and operational leadership.
• Other duties as assigned.

Specialized Areas

Workforce Experience:

• Lead strategies and operations focused on employee experience, culture, engagement, retention, and successful workforce integration.
• Provide leadership for offers, preboarding, onboarding, orientation, and new-hire integration to ensure a consistent system-wide experience.
• Develop targeted engagement and retention strategies for facilities, departments, positions, and employee populations experiencing workforce challenges.
• Analyze turnover, retention, engagement, onboarding feedback, exit data, and other workforce indicators to identify trends and drive interventions.
• Lead employee listening, recognition, connection, and engagement strategies that strengthen culture and the overall employee experience.
• Develop intentional strategies for critical stages of the employee lifecycle, particularly during an employee's first year.
• Partner across Recruitment and Workforce Development to create a connected experience from candidate attraction through employment, retention, development, and advancement.

Education

• Bachelor’s degree required in Human Resources, Business Administration, or a related field.
• Master’s degree in a related field preferred.
• Relevant professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent preferred.

Experience

• Minimum 5 years Progressive Experience in human resources, workforce development, talent acquisition, employee experience, or a related field.
• Healthcare experience strongly preferred.
• Experience working across multiple locations, markets, or business units preferred.

Requires Skills, Knowledge and Abilities

• Demonstrated ability to translate workforce strategy into operational plans, measurable outcomes, and sustainable results.
• Strong leadership capabilities with the ability to develop teams, establish accountability, manage performance, and lead organizational change.
• Strong knowledge of workforce trends and practices related to talent attraction, development, engagement, retention, employee experience, and organizational culture.
• Demonstrated ability to build effective partnerships with executive leaders, operational leaders, employees, educational institutions, community partners, and other stakeholders.
• Ability to develop innovative workforce solutions while ensuring programs and processes are scalable, operationally effective, and aligned with organizational priorities.