Description

As Director of Village Services, you9ll be the chief experience creator of our tight-knit mountain community. Your mission is to ensure our homeowners never have to worry about anything except enjoying their incredible Sugar Bowl lifestyle. This role combines high-energy leadership, creative event planning, and meticulous attention to detail to deliver seamless, magical experiences.

The Perks
3 Be a guardian of a magical legacy dating back to 1939
3 Work in a unique, gondola-accessed village with unparalleled charm
3 Competitive salary and comprehensive benefits package (see below)
3 Free season pass and skiing privileges
3 The opportunity to live and work in one of the most enchanting settings in the Sierra
3 Join a tight-knit community of mountain lifestyle enthusiasts

Who You Are:
3 A high-energy, creative individual with a passion for creating exceptional experiences
3 A proven ability to anticipate needs and provide seamless, proactive service
3 Strong leadership skills, with a track record of training and developing top-tier service teams
3 Excellent event planning and execution capabilities
3 Business acumen, including experience with budget management and homeowner billing
3 A self-starter who can multi-task and use initiative in a fast-paced environment, with outstanding attention to detail
3 A deep appreciation for the magical atmosphere and legacy of Sugar Bowl
3 Previous experience in luxury hospitality or high-end residential services is a plus
3 An understanding of the unique lifestyle and expectations of mountain homeowners is a plus
3 A proven track record of creating innovative, memorable events is a plus
3 A proven ability to develop and inspire a team of up to 12 is a plus
3 Experience preserving and enhancing exclusive community cultures is a plus

What You9ll do:
3 Serve as the ultimate host for our homeowners, anticipating their needs and exceeding expectations
3 Create and execute extraordinary events that enhance the Sugar Bowl lifestyle
3 Train and develop our elite Concierge team and Stewards to deliver exceptional service
3 Manage and set budgets while driving business growth
3 Manage the day-to-day operation of the Village Services department
3 Collaborate closely with other departments
3 Design and implement new, magical experiences that embody the Sugar Bowl spirit
3 Foster and maintain strong relationships with homeowners and residents
3 Respond to homeowner requests in a courteous and timely manner
3 Preserve and enhance the unique magic that makes Sugar Bowl special
3 Manage the Sporthaus
3 Manage Lake Mary
3 Oversee transportation in and around the village and to the resort

Physical Requirements:
3 Comfortable standing, walking, and moving throughout the village and resort for extended periods, including during events
3 Capable of working evenings, weekends, and holidays to support events and homeowner needs
3 Comfortable working outdoors in varying mountain weather conditions while overseeing events, transportation, and village operations
3 Sufficient visual and auditory acuity to coordinate events, manage teams, and communicate with homeowners and staff
3 Able to travel around the village and resort, including gondola-accessed areas, as part of daily operations

Benefits:
3 Generous flexible and paid time off
3 Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
3 Medical, dental, and vision benefits
3 Employer paid life insurance
3 Additional voluntary benefits (AD&D, critical illness, etc.)
3 Employee Assistance Program (EAP)
3 Professional development opportunities
3 Free ski and tubing passes for employees
3 Free ski passes for dependents
3 50% off food at our restaurants
3 Free group ski and snowboard lessons for employees
3 Employee discounted lift tickets for family and friends
3 Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
3 Hotel discounts
3 Employee ski reciprocal programs