Company:
US0670 Edward Don
Sales Territory:
None
Zip Code:
60517
Travel Percentage:
Up to 25%
Compensation Range:
$105,000
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
You may be eligible to participate in the Company's Incentive Plan.
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
SUMMARY:
The Director, Value Added Services (VAS) is a strategic leader responsible for driving the growth and execution of DON’s Value Added Services capabilities. This role partners closely with Sales, National Accounts, Operations, Purchasing, Credit, Suppliers, and Customers to develop and execute solutions that strengthen customer relationships, win new business, and create a differentiated DON experience.
The Director will lead the VAS team responsible for roll-outs, pre-packs, equipment programs, Starbucks fulfillment, opening orders, and other customer-specific initiatives. This leader serves as a critical bridge between Sales and Operations, ensuring DON can confidently sell and execute customized solutions that meet customer needs while delivering strong operational and financial results.
This position will be highly visible with both internal and external customers and will play an important role in identifying opportunities to expand existing business, support new customer acquisition, improve customer retention, and develop innovative VAS solutions that differentiate DON in the marketplace.
Key Leadership Responsibilities:
- Provide strategic leadership and direction for the VAS organization, including team development, performance management, succession planning, and talent development.
- Establish clear priorities, performance expectations, and accountability for VAS execution and customer outcomes.
- Partner with Sales and National Accounts to identify opportunities where VAS capabilities can help win new business and grow existing customer relationships.
- Serve as a senior resource to Sales during RFPs, business reviews, and strategic customer discussions.
- Develop compelling VAS solutions and programs that address customer needs and create competitive differentiation for DON.
- Collaborate with Sales and Operations to ensure DON can deliver on commitments made during the sales process.
- Develop and maintain strong relationships with key customers, National Account leaders, and strategic partners.
- Provide executive-level visibility into VAS performance, opportunities, risks, and strategic initiatives.
Sales and Customer Growth:
- Act as a strategic partner to the Sales organization, helping identify and develop revenue-generating VAS opportunities.
- Participate in customer meetings, sales presentations, business reviews, and strategic account planning.
- Present VAS capabilities to existing and prospective National Account and multi-unit customers.
- Translate customer requirements into scalable VAS solutions that can be effectively sold and executed.
- Identify opportunities to expand VAS services across the DON customer base.
- Support customer onboarding and opening-order strategies to create a strong first impression and accelerate customer growth.
- Work with Sales to develop solutions for customer requests that fall outside standard DON/SAP capabilities.
- Strengthen DON's value proposition by demonstrating how VAS capabilities can simplify customer operations and improve the overall customer experience.
Operational & Commercial Execution:
- Maintain accountability for on-time shipment, order fill rates, service levels, and overall customer satisfaction.
- Ensure VAS projects are executed accurately, efficiently, and in alignment with customer commitments.
- Establish processes and performance measures that provide visibility into project status, risks, financial impact, and customer outcomes.
- Lead the coordination of complex roll-outs, pre-packs, equipment programs, Starbucks fulfillment, and other strategic customer initiatives.
- Proactively identify obstacles that could impact customer commitments and develop action plans to resolve them.
- Partner with Operations, Purchasing, Credit, Suppliers, and other functional leaders to ensure successful execution.
- Review VAS performance and financial metrics and translate results into actionable improvements.
- Provide regular reporting and recommendations to senior leadership regarding VAS performance, opportunities, and risks.
Strategic Business Development:
- Develop and execute a roadmap for expanding DON's VAS capabilities in support of the company's broader growth strategy.
- Evaluate new VAS opportunities, customer requirements, and market trends to determine where DON can create additional value.
- Develop business cases and recommendations for new programs, processes, capabilities, or investments.
- Identify opportunities to standardize successful customer solutions and scale them across the DON customer base.
- Continuously improve VAS processes to increase speed, scalability, profitability, and customer value.
- Serve as an internal champion for VAS as a sales and customer-growth platform, not simply an operational support function.
Team Leadership & Development:
- Lead, coach, and develop the VAS organization to deliver exceptional customer service and operational performance.
- Build a high-performing team with strong commercial, project management, analytical, and customer-facing capabilities.
- Establish individual and team goals aligned with company and sales objectives.
- Develop training programs, career paths, and succession plans to strengthen organizational capability.
- Foster a culture of accountability, urgency, collaboration, and continuous improvement.
- Ensure the team operates as a trusted business partner to Sales and the broader organization.
Cross-Functional Leadership:
- Serve as the primary senior liaison between VAS, Sales, National Accounts, Operations, Purchasing, Credit, and other functional areas.
- Lead cross-functional teams on highly visible and strategically important customer initiatives.
- Establish effective communication and escalation processes to ensure projects remain on track.
- Lead weekly and monthly business reviews focused on performance, priorities, customer commitments, and strategic initiatives.
- Ensure alignment between what DON sells, what the customer expects, and what DON can operationally execute.
