General position summary:
We are seeking an experienced Director of Truckload & LTL Brokerage to lead and grow our truckload and less-than-truckload brokerage operations. This position is responsible for business development, carrier capacity, pricing, operational execution, customer service, profitability, and team performance.
The ideal candidate is a hands-on transportation leader with strong brokerage experience who can build customer and carrier relationships, drive profitable growth, and develop a scalable, high-performing operation.
Key Responsibilities
Customer & Business Development
- Develop and execute strategies to grow truckload and LTL brokerage revenue and shipment volume.
- Develop and maintain relationships with shippers, carriers, and transportation partners
- Understand customer shipping needs and provide transportation solutions
- Negotiate pricing and service agreements with customers and carriers
- Maintain high customer satisfaction through proactive communication
Freight Coordination
- Match available freight with qualified carriers
- Schedule pickups and deliveries
- Monitor shipments from dispatch through delivery
- Resolve transportation issues, delays, or service failures quickly
- Ensure accurate load documentation and shipment tracking
Carrier Management
- Source and onboard new carriers
- Verify carrier insurance, authority, and safety compliance
- Maintain relationships with reliable carrier partners
- Negotiate carrier rates while maximizing profitability
Operations & Compliance
- Ensure compliance with DOT, FMCSA, and company regulations
- Use TMS technology, market data, and operational analytics to improve pricing, capacity utilization, efficiency, and profitability.
- Process rate confirmations, invoices, and shipping documents
- Monitor freight market trends and pricing conditions
- Support claims management and issue resolution when needed
Job Skills Required:
- 7+ years of transportation, freight brokerage, 3PL, or logistics experience.
- 5+ years of leadership or management experience preferred.
- Strong knowledge of truckload and LTL transportation markets.
- Demonstrated experience in carrier sourcing, capacity development, freight pricing, and rate negotiation.
- Proven ability to drive revenue and gross-margin growth.
- Experience managing budgets, forecasts, KPIs, and P&L performance.
- Strong customer-development, negotiation, and relationship-management skills.
- Experience with transportation management systems and brokerage technology.
TRAVEL:
- Up to 25% travel may be required.
Work Environment
- Office-based work environment
- Fast-paced transportation and logistics setting
- May require after-hours availability to support shipments and customers
Other Duties & Responsibilities:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education & Experience:
- Bachelor's degree (B. A.) from four-year college or university is preferred; three to five years of sales and industry experience.
Language Skills:
- Ability to read and interpret documents such as forms, contracts, and procedure manuals.
- Ability to draft routine reports.
- Ability to speak effectively before groups of customers or employees of an organization.
- Excellent written and verbal communication skills.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Operations:
- To perform this job successfully, an individual should have a strong knowledge of Microsoft Office Suite and other logistics systems as needed.
Planning/Organization:
- Ability to prioritize and re-prioritize situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Working Conditions:
- Virtual position with travel.
- Noise level in the work environment is usually moderate
Physical/Environmental Demands:
Activity:
- Stand - Under 1/3 Time
- Walk - Under 1/3 Time
- Sit – Over 2/3 Time
- Use hands to finger, handle, or feel - Over 2/3 Time
- Reach with hands and arms – 1/3 to 2/3 Time
- Climb or balance – None
- Stoop, kneel, crouch or crawl – Under 1/3 Time
- Talk or hear – over 1/3 to 2/3 time
- Taste or smell – None
- Other - None
Physical Activity Level:
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- The employee is occasionally required to reach with hands and arms.
Manual Dexterity:
- Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Special Vision Requirements:
- Specific vision abilities required by this job include close vision and ability to adjust focus.
