Director of Transportation

We need a Director of Transportation, North America to own Pattern's transportation function across North America. This role leads inbound freight, outbound freight, and direct-to-consumer (D2C) shipping, and sets the strategy for how product moves between Pattern's buildings, carriers, and marketplaces, including Amazon. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

What is a day in the life of a Director of Transportation, North America?

• Own the transportation function for North America, covering inbound freight, outbound freight, and D2C
• Lead a team of three direct reports: one for inbound freight, one for outbound freight, and one for D2C
• Set the strategy for moving product from Pattern's buildings to Amazon and other destinations as quickly and cost-effectively as possible
• Manage relationships with Amazon, parcel carriers, freight carriers, and other logistics partners
• Own North America transportation budgets and spend, split roughly equally between freight and D2C, and track cost and service performance with data
• Partner with warehousing and inventory management leaders so goods keep moving between locations
• Investigate problems, simplify them, and bring clear recommendations to the VP of Supply Chain/Transportation and other executives
• Take ownership of the transportation function only, not the results of the warehouses themselves

What will I need to thrive in this role?

• Experience in one or two of inbound freight, outbound freight, and D2C, including working with parcel carriers. Experience in all three is not expected
• Supply chain transportation experience that goes beyond managing a dock: setting strategy for how goods move between locations, and partnering with carriers and marketplaces to do it
• Experience leading a team in transportation
• Freight experience is valued, but deep freight specialization is not required, because Pattern uses Amazon Freight for much of its freight
• A results focus and a proactive, data-driven approach to investigating and solving problems
• The ability to understand complexity, simplify it, and communicate clearly with executives

What does high performance look like?

• Inbound freight, outbound freight, and D2C run reliably across North America
• Product reaches Amazon and other destinations quickly, and transportation cost and service levels improve over time
• The three direct reports are clear on their goals and performing
• Problems are investigated and resolved before they affect customers
• The VP and other executives get concise, specific updates and can make decisions quickly

What is my potential for career growth?

This role offers significant opportunity to expand both scope and impact as Pattern continues to grow. Pattern's growth plan is moving toward a global footprint, and the Director of Transportation, North America will help build the foundation for that growth. This position provides regular exposure to senior leadership and involvement in decisions about logistics, transportation, and operational efficiency.

What does success look like in the first 30, 60, 90 days?

First 30 days:

In the first 30 days, you will focus on gaining a deep understanding of Pattern's current North America transportation operations, including inbound freight, outbound freight, and D2C, as well as our carrier and Amazon relationships, spend, and open projects. You will get to know your three direct reports, the VP of Supply Chain/Transportation, and warehousing and inventory leaders, and assess current strengths, gaps, and risks.

First 60 days:

By 60 days, you will identify and begin delivering quick wins that reduce cost and improve service across freight and D2C. You will set up clearer reporting on transportation performance and agree goals with each of your direct reports.

First 90 days:

By 90 days, you will present a North America transportation strategy aligned with Pattern's growth goals. It will cover how product moves from our buildings to Amazon and other destinations, a roadmap for improvements to inbound, outbound, and D2C, and the measures you will use to show progress.

What is the team like?

You will lead a team of three: an inbound freight lead, an outbound freight lead, and a D2C lead. You will report to the VP of Supply Chain/Transportation, and work cross-functionally with warehousing, inventory management, and finance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team
• Video interview with the hiring manager
• Onsite interviews with a group of department and cross functional leaders
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples
• Give specific examples of actions you took and results you drove, not only the strategy you set
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.