This role is to provide leadership and tactical (strategic) direction for the Transportation department, within the Gate Gourmet Hub operations.
The position is responsible for the total functioning of the Transportation Department to include providing quality process leadership. In tandem with the Transportation Operations Management, oversees all aspects of the day to day operation of the Exterior to include employee relations, training, safety and discipline.
Annual Hiring Range:Benefits, US - Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Weekly pay for union employees
- Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:- Responsible for leading daily activities to ensure the achievement of labor targets, manpower allocation and space utilization
- Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met
- In partnership with the Transportation Management and General Manager, prepares and plans against monthly projections
- Effectively interfaces and coordinates between customers and employees
- Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed
- Responsible for fleet maintenance and ensures compliance to all company, DOT, or associated regulations
- Actively promotes special projects and other duties as assigned by the General Manager
- Supervises and supports lower level managers/supervisors on daily operations including:
- Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
- Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
- Monitors daily manpower planning and schedules employees.
- Responsible for employee retention and reducing employee turnover.
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
- Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
- Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
- Compliance with all company required policies, procedures and processes including but not limited to required training
QualificationsEducation:- Bachelor's Degree or four years equivalent work experience in a senior manager level required
Work Experience: - Minimum 10 years management experience in Airline Catering and/or fleet management and logistics as it relates to running a complex multi-tier Transportation Department
Technical Skills: (Certification, Licenses and Registration)
- Experience working in a warehouse and/or production operation
- Experience in Food Service a plus
- Working Knowledge of Lean Manufacturing
- Ability to forecast future needs to coincide with the badge and customs requirements
- Good planning and scheduling skills to meet budgetary needs
- MS Word, Excel, PowerPoint, Internet
Language / Communication Skills:- Excellent verbal and written communication skills
Job DimensionsGeographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)
Type of Employment: Full Time
Travel %: up to 10%
Exemption Classification: United States only - Exempt
Internal Relationships: all internal department
External Relationships: customers, suppliers
Work Environment / Requirements of the Job:- Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
- In a normal production facility there may be physical discomfort due to temperature and noise.
- Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
- A rotating schedule of over 55 hours per week is typical.
- Able to work in deadline driven environment
Budget / Revenue Responsibility: (Local Currency) N/A
Organization StructureDirect Line Manager (Title): GM, Ops, Hub or BU Leader
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 1-5
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 100+
gategroup Competencies Required to be Successful in the Job:- Thinking - Information Search and analysis & problem resolution skills
- Engaging - Understanding others, Team Leadership and Developing People
- Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:Excellence - We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
- We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion - Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
- We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility - We care about what we do, and we understand the impact we have on others and the planet.
- We always look out for each other -creating a safe workplace environment is everyone's responsibility.
Respect - Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
- We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
If you want to be part of a team that helps make travel and culinary memories, join us!
