Director of Training, Learning and Development

WEGO PUBLIC TRANSIT
JOB POSTING

Title: Director of Training, Learning and Development

Purpose: To oversee all activities of the Training Department and provide leadership, vision and strategic direction to ensure the organization meets core competencies and training goals for all employees. The position serves a critical role in driving organizational growth and employeeengagement by fostering a culture of continuous learning. This position stays up to date with the latest instructional technologies through the establishment of personal networks, attendance of workshops, reviewing of professional publications, and participation in professional industry associations. This position is also responsible for introducing the latest and most applicable trends in training and development for inclusion in the overall strategy, constantly maintaining and updating training programs within the business.

Reports to: Chief Administrative Officer

• Job Functions:Responsible for directing all activities concerning the Training Department, including Training Manager, Maintenance Coordinators and Instructors, Bus Operation Instructors, and Training Coordinators and Facilitators.
• Design and develop training programs to assure maximum effectiveness for DTO employees
• Design, oversee and coordinate professional development programs, including the a Leadership Academy for the purpose of offering an accelerated program that offers leadership resources and tools to entry level and advance level employees that develop and enhance skills necessary to excel in current and future job positions; responsibilities include establishing an annual program budget, developing a program agenda, selecting speakers, coordinating the class participant application process. This position will also be responsible for overseeing the continued leadership development of class participants, assisting with the facilitation of various project initiatives and ensure that performance outcomes are achieved within budget, department and organizational objectives.
• Oversee and coordinate the Maintenance Apprenticeship Program with CAO to ensure compliance with state certification/registration; responsibilities include working with the Tennessee Department of Labor, union representatives, and management to accomplish the goals and mission of the agency as identified by the Joint Maintenance Apprenticeship Committee.
• Work closely with the Capital Grants Administrator to identify federal, state, and local grant opportunities to develop educational programs including technology and construction initiatives that will advance learning assessment objectives, reporting efficiency, and classroom experience.
• Determine learning objectives and instructional methods to ensure objectives are met
• Proven ability to lead strategy development and influence senior leadership
• Exhibit good teamwork skills and negotiation skills to support the agency's goals
• Assists in training function when necessary
• Extensive experience in numerous learning management systems (LMS)
• Conducts research, confers with management and focus groups to assess training needs; and develop training curriculums based on the assessment of training needs
• Previews training videos and programs to determines effectiveness
• Works with departments to prioritize training needs
• Develop and/or evaluates feedback from participants' training experiences; implement appropriate follow-up
• Maintain records to document course attendance, training agenda and test results
• Gathers data and writes reports to show correlation between training and on-the-job performance and retention of employees as well as conduct cost benefit analysis
• Works with the Chief Administrative Officer in the collection and coordination of documents and records as needed for litigation; may serve as the agency representative in Court.

1. Provides general supervision over activities of Department

• Assures that duties, responsibilities and authority of each job are clearly defined and communicated to incumbents
• Assures that qualified personnel are selected and developed
• Monitors the performance of direct reports. Provides prompt and objective coaching , counseling and discipline if necessary
• Assures positive employee relations are maintained
• Ensures that the company's management principles are consistently practiced
• Assess candidates during training and probation process, and make recommendations regarding retention

2. Responsible for departmental budget

• makes recommendations for departmental budget
• monitors expenditures to ensure line items are within budget

3. Performs other duties as assigned

The principal duties are intended to describe those functions that are essential to the performance of this job, and must be performed unaided or with the assistance of a reasonable accommodation. Other responsibilities are those functions, which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned to the position. Employee may be required to perform any other job related duties as requested by management.

Physical Requirements with or without reasonable accommodations:

Physical activity includes but is not limited to:

• Sitting, standing, lifting, reaching, walking, talking, writing, repetitive motion, carrying, grasping, holding, clarity of vision, speaking, listening.
• Must be able to operate office equipment, including but not limited to telephone, computer, printer, copy machine, facsimile machine, and calculator.

Other Requirements:

• Possess positive customer relations skills
• Report to work on assigned schedule
• Work with little supervision
• Ability to promote positive work ethic
• Establish and maintain effective working relationship with all levels of employees
• Understand and carry out detailed written or verbal instructions
• Problem solving skills
• Ability to prepare and deliver oral presentations
• Ability to compose written documents
• Maintain confidentiality
• Respond to emergency situations (reporting to work early/staying late due to bad weather)
• Meet required deadlines
• Work under stressful situations
• Solve practical training problems
• Knowledge of training equipment operation

Recommended Preparation for Employment:

Completion of four-year college degree in a related field. Master's degree is preferred. Minimum of five to ten years' experience managing training functions in a complex organization. Minimum of 5 years' experience in adult education, learning and development, and/or leadership development. Creative ability and demonstrated proficiency in writing and designing training materials is required. Proficient skill set in business analytic tools and resources. Must possess effective presentation skills. Must acquire knowledge of safety procedures, standard operation procedures, and all Operations policies and procedures in an approved timeframe. Experience working in a Union environment is a plus.

Classification under Fair Labor Standards Act: Exempt