Position Summary:

The Director of Technology at The C2 Group serves as the senior technical advisor responsible for turning client strategy into a sound technical approach, clear documentation, and high-quality execution. This role connects business objectives, platform architecture, .NET development, integrations, and AI-enabled solutions so client work is practical, scalable, and aligned to outcomes.

The Director of Technology leads complex technical problem solving and owns the most challenging development tasks, integrations, and technical decisions. This person brings strong experience in the .NET space and understands how to guide teams through architecture, code quality, performance, maintainability, and implementation decisions. Experience with Optimizely is a significant bonus.

This role is ideal for someone who has hands-on experience building AI-enabled workflows, writing agents, and applying automation in ways that solve real client problems. This individual is comfortable consulting with clients and internal teams, documenting technical direction, and helping The C2 Group keep pace with innovation without losing sight of quality, supportability, and business value.

The C2 Group is located in Grand Rapids, Michigan. We support a flexible and remote work environment. This role requires the ability to attend in-person meetings in Grand Rapids as needed with a preference to candidates located in Michigan.

Director of Technology Job Accountabilities:

Own Technical Processes

• Define and maintain the technical process for intake, triage, escalation, resolution, and learning loops
• Clarify which technical issues can be handled by the team and which require deeper consulting, architecture, or leadership attention
• Convert recurring issues into better standards, documentation, training, and support practices
• Partner with Solution Architects to keep priorities, ownership, and resolution processes clear

Own Technical Approach, Documentation, and Quality Standards Against Client Strategy

• Translate client strategy into a practical technical approach, architecture direction, and implementation standards
• Own technical documentation for architecture, integrations, data flows, decisions, assumptions, and support handoffs
• Set quality standards for maintainability, performance, accessibility, security, scalability, and long-term support
• Review technical plans and completed work to ensure they align with client outcomes and agreed standards
• Keep technical standards current, usable, and clear enough for the team to apply consistently

Lead Execution of Complex Development Tasks and Integrations

• Support the highest-risk .NET, CMS, API, and integration work that requires senior technical judgment
• Design and implement integrations across Agentic, MarTech, ecommerce, CRM, ERP, and third-party platforms
• Troubleshoot complex bugs, performance issues, data problems, security concerns, and platform constraints
• Support engineers through technical decisions, code patterns, and implementation risks without taking over every task
• Ensure complex work is tested, documented, supportable, and ready for client use

Support Technology Consulting and Solution Scopes

• Participate in discovery to understand client systems, technical debt, constraints, business goals, and desired outcomes
• Shape technical recommendations, solution options, assumptions, risks, dependencies, and scope boundaries
• Translate technical tradeoffs into plain language so clients and internal teams can make informed decisions
• Partner with Strategic Consultants on feasibility and proof of concept
• Support a clean handoff from consulting and scoping into documented technical execution

Own Technical Innovation

• Evaluate new technologies, AI-enabled workflows, agents, automation patterns, and development practices for practical client value
• Build prototypes and proof-of-concepts that help validate technical feasibility, business value, and implementation risk
• Create safe standards for AI implementation, data privacy, security, human review, and supportability
• Bring forward improvements to .NET, Optimizely, integrations, DevOps practices, and reusable, automated work tasks
• Share learnings, tools, and examples that help The C2 Group improve quality, speed, and client outcomes

Education & Experience:
• 7-10+ years of software engineering, technical consulting, .NET development, web application development, or enterprise platform experience
• Strong experience with .NET, C#, APIs, CMS platforms, integrations, architecture decisions, and complex technical problem solving
• Hands-on experience designing or building AI-enabled workflows, agents, automation, LLM integrations, or similar emerging technology solutions
• Experience creating technical documentation, quality standards, solution approaches, and implementation guidance for client-facing work
• Optimizely CMS and/or Optimizely Commerce experience is strongly preferred