• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
• 5+ years in senior technical leadership roles.
• Hands-on experience with Nokia platforms preferred.
• Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
• Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.
• Strong executive communication and cross-functional leadership skills.
Key Responsibilities
Systems Engineering & Enterprise Platforms
• Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.
• Drive platform stability, lifecycle management, automation, backup, and disaster recovery.
• Ensure architectural consistency and integration integrity across systems.
• Act as escalation owner for OAP-related customer or wholesale activation issues.
Network Engineering & Connectivity
• Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.
• Implement monitoring, observability, and proactive performance management.
• Support new product development through network and platform readiness.
• Eliminate manual provisioning through automation and hardened workflows.
IT Operations & End-User Enablement
• Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.
• Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.
• Standardize tools, security baselines, and configurations to improve reliability and employee experience.
• Serve as executive escalation point for critical IT outages and security incidents.
Operational Stability & Platform Consolidation
• Own stability across IT, systems, networks, OAP, and wholesale integrations.
• Drive vendor rationalization, system consolidation, and technical debt reduction.
• Lead incident management, root-cause analysis, and reliability improvements.
Leadership & Team Development
• Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.
• Mentor senior engineers and technical leaders.
• Operate as a player-coach during critical initiatives or incidents.
Behavioral Competencies
• Ownership & Accountability -- Owns outcomes end-to-end and enforces accountability.
• Operational Discipline -- Brings structure, rigor, and repeatability to complex environments.
• Execution in Ambiguity -- Thrives in startup and high-growth conditions.
• Collaborative Leadership -- Builds trust across engineering, operations, finance, and executives.
• Calm Under Pressure -- Leads decisively during outages and escalations.
• Continuous Improvement -- Drives simplification, stability, and optimization.
Required Qualifications
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
• 5+ years in senior technical leadership roles.
• Hands-on experience with Nokia platforms preferred.
• Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
• Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.
• Strong executive communication and cross-functional leadership skills.
Measures of Success
• Stable, predictable IT and platform operations.
• Reduced outages, failed activations, and wholesale integration defects.
• Simplified and consolidated technology landscape.
• Scalable foundation supporting sustained fiber and wholesale growth.
• High confidence from executives, operations teams, and partners.
