The Director of Technical Services is responsible for overseeing the company's technical operations related to medical imaging equipment and parts, including depot repair, parts harvesting, technical testing, troubleshooting, and quality verification. This position establishes technical standards, develops scalable processes, and ensures teams have the resources, training, and support necessary to deliver reliable, high-quality components to customers.
The Director of Technical Services provides leadership to technical managers, modality leads, and technical personnel while driving improvements in repair capabilities, turnaround times, productivity, and component quality. This role works closely with Operations, Logistics, Inventory Control, Sales, Customer Service, and Quality to align technical activities with customer needs and business objectives.
Key Responsibilities include but are not limited to:Technical Operations and Strategy- Oversee technical operations, including depot repair, parts harvesting, component testing, troubleshooting, and technical verification across assigned modalities.
- Establish technical standards, operating procedures, and performance expectations to ensure consistent and reliable work.
- Develop strategies to improve repair capabilities, component recovery, technical productivity, and operational efficiency.
- Ensure technical teams have the appropriate tools, testing equipment, documentation, and resources to perform their responsibilities.
- Monitor repair backlogs, turnaround times, rework rates, component recovery, and other operational performance indicators.
- Identify opportunities to expand repair capabilities, improve component reliability, and reduce unnecessary scrap or replacement costs.
- Evaluate technical challenges and support resolution of complex or recurring issues.
- Ensure technical processes can scale to support company growth and changing customer demand.
Leadership and Team Development- Lead and develop technical managers, modality leads, and other assigned technical personnel.
- Establish clear departmental goals, accountability measures, and performance expectations.
- Provide coaching, feedback, and development opportunities to strengthen technical expertise and leadership capabilities.
- Evaluate staffing requirements, workload distribution, and resource allocation across technical teams.
- Establish consistent expectations for employee training, technical competency, and advancement.
- Promote collaboration, accountability, safety, and continuous learning across technical operations.
- Support recruitment, onboarding, succession planning, and retention of qualified technical employees.
Repair Quality and Technical Compliance- Partner with the Quality team to establish and maintain appropriate inspection, testing, documentation, and release standards.
- Ensure repair and testing activities follow approved procedures and applicable safety requirements.
- Oversee processes for identifying, documenting, investigating, and resolving recurring component failures and quality concerns.
- Review trends in repair performance, rework, failures, and customer feedback to identify corrective and preventive opportunities.
- Ensure appropriate technical documentation, work instructions, and training records are maintained.
- Support internal audits, process reviews, and continuous improvement initiatives.
- Ensure employees are trained and qualified before independently performing applicable technical tasks.
Cross-Functional Collaboration and Business Performance- Partner with Logistics and Inventory Control to improve the flow of components through harvesting, repair, testing, staging, and inventory.
- Collaborate with Sales and Customer Service to address technical questions, component availability concerns, and customer-related issues.
- Work with Purchasing and other departments to identify component sourcing challenges and repair-related opportunities.
- Establish and monitor departmental budgets, labor utilization, equipment needs, and operational costs.
- Evaluate repair-versus-replacement opportunities and recommend strategies that support quality and financial performance.
- Prepare operational reports and communicate results, challenges, and improvement plans to executive leadership.
- Creating, reviewing, and updating work instructions and other quality related documents as well as following all processes to ensure ISO 13485 compliance
Job Requirements:Education and Experience- Bachelor's degree in Engineering, Electronics, Biomedical Equipment Technology, Technical Operations, or a related field preferred; equivalent relevant experience may be considered.
- Seven or more years of experience in technical services, electronics repair, medical imaging equipment, depot operations, or a related technical environment preferred.
- Three or more years of leadership experience managing technical teams, supervisors, or multiple operational functions preferred.
- Strong understanding of medical imaging equipment components, technical diagnostics, repair processes, and component testing.
- Experience developing standard operating procedures, technical training programs, and quality processes.
- Demonstrated ability to improve operational performance, manage competing priorities, and lead process improvements.
- Experience with ERP systems, inventory tracking, repair documentation, and operational reporting.
- Strong leadership, analytical, communication, and problem-solving skills.
Knowledge, Skills, and Abilities:- Technical Leadership: Provides direction and establishes standards for technical operations.
- Operational Excellence: Improves repair productivity, turnaround times, and component recovery.
- Quality and Compliance: Maintains consistent testing, documentation, and technical standards.
- Strategic Planning: Aligns technical capabilities and resources with business objectives.
- Team Development: Builds technical expertise, leadership capability, and employee accountability.
- Financial Awareness: Evaluates labor, equipment, repair, and replacement costs.
- Cross-Functional Collaboration: Partners effectively with other departments to support customer satisfaction and company performance.
- Continuous Improvement: Identifies and implements opportunities to improve processes and outcomes.
Equipment & Technology Usage- Computers/Laptops: For daily tasks, communication, and project management.
- Phones/Headsets: For calls, meetings, and communication.
- Electrical/Electronic Lab Equipment: Multi-meters, oscilloscopes, power supplies, and network analyzers for diagnosing and testing electrical components.
- Personal Protective Equipment (PPE): May be required to wear safety gloves, helmets, composite-toe boots, and safety glasses.
- ESD (Electrostatic Discharge) Protection: Wrist straps, mats, and anti-static workstations for handling sensitive electronic components.
Physical Job Requirements - Ability to stand, walk, bend, reach, and perform repetitive tasks as required.
- Ability to handle tools, components, and equipment within established safety and lifting guidelines.
- Ability to work with disassembled medical imaging equipment and diagnostic testing tools.
- Ability to follow applicable safety procedures and use required personal protective equipment.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Work Environment/Exposure to Environmental Conditions- Compliance & Regulations: Must follow OSHA, industry safety guidelines, and company policies.
- Potential Exposure to Radiation Risks: Minimal exposure to X-ray machines and MRI systems, primarily in service, repair, and training roles.
- Risk of Electrical Shock: Exposure when working near or handling medical imaging systems and other medical devices with high voltage.
- Work Near Moving Mechanical Parts: Exposure to medical imaging systems and other healthcare machinery.
- Occasional Exposure to Bloodborne Pathogens: Minimal exposure to parts that may have been contaminated; proper decontamination procedures are followed.
- Chemical & Hazardous Material Handling: Possible exposure to sterilizing agents, medical cleaning solutions, and disinfectants.
