Director of Student Success Programs

Job Description:

POSITION TITLE: Director, Student Success Programs
DEPARTMENT: Student Success/Student Services and Enrollment Management
PRIMARY LOCATION: Fall River, MA; with occasional travel to all Bristol campus locations.
REPORTS TO: Associate Vice President, Student Success
POSITIONS SUPERVISED: Full-time and part-time unit and non-unit staff in TRIO programs (Student Support Services (SSS), Upward Bound (UB)) and SUCCESS staff including, but not limited to, Program Coordinators, Academic Coordinators, Academic Counselors, Learning Specialists, Tutors, Instructors, and Clerical staff.
POSITION STATUS: This is a full-time, grant funded, benefited non-unit professional position with benefits. This position is subject to grant appropriations.
SALARY: $108,634.38 - $114,134.00

STATEMENT OF DUTIES:

The Director of Student Success Programs provides strategic leadership and administrative oversight for the College's access, persistence, and completion programs, including federally funded TRIO programs and the state funded SUCCESS initiative. The Director leads the development, implementation, and assessment of programs and services designed to support low-income students, first-generation college students, students with disabilities, racially minoritized students, and students who identify as LGBTQIA+. The Director is responsible for program administration, regulatory compliance, budget management, staff supervision, and alignment with institutional student success priorities. Working collaboratively across the College and with community partners, the Director advances student outcomes through innovative, holistic support strategies, data-informed decision-making, and student-centered program design.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• TRIO Programs:
  • Provide strategic leadership and administrative oversight for federally funded TRIO programs, ensuring alignment with federal regulations, grant objectives, and institutional student success priorities.
  • Serve as Principal Investigator (PI) for TRIO grants, ensuring compliance with all applicable federal requirements and completion of required reporting, including the Annual Performance Report (APR).
  • Lead the design, implementation, and continuous improvement of Student Support Services (SSS) and Upward Bound (UB) programs focused on student access, persistence, retention, transfer, and completion.
  • Oversee delivery of holistic, student-centered services including advising, tutoring, financial literacy, transfer planning, career development, FAFSA completion, and college readiness programming.
  • Direct and implement year-round Upward Bound programming, including academic-year and summer components, in collaboration with K-12 and community partners.
  • Develop and implement outreach, recruitment, and engagement strategies while ensuring accurate determination and documentation of participant eligibility.
  • Manage TRIO program budgets, expenditures, grant administration, and operational processes to ensure compliant and effective use of federal funds.
  • Stay informed of TRIO regulations, compliance requirements, and emerging best practices related to college access and student support programs.
• Massachusetts SUCCESS Initiative:
  • Lead and coordinate SUCCESS initiatives focused on advancing equitable student outcomes, strengthening students' sense of belonging, and improving institutional responsiveness to historically underserved student populations.
  • Serve as lead administrator for Bristol's SUCCESS funding and ensure compliance with all state reporting and program requirements.
  • Serve as the College liaison to the statewide SUCCESS Coordinating Committee and participate in statewide planning, collaboration, and initiative development.
  • Collaborate with Strategic Analytics, Institutional Research, and Grant Accounting to compile and submit required SUCCESS budget, enrollment, and student outcome reports.
  • Maintain and update SUCCESS-related communications, materials, and web content to ensure accuracy, compliance, and alignment with evolving state and federal guidance.
  • Advance Bristol's standing within the statewide SUCCESS initiative through strong program implementation, accurate data reporting, collaborative leadership, and improved student outcomes.
• General Duties:
  • Oversee assessment, data analysis, and program evaluation activities to support strategic planning, continuous improvement, and equitable student outcomes.
  • Lead innovation and continuous improvement efforts designed to remove barriers, strengthen student engagement, and improve persistence and completion outcomes.
  • Identify, pilot, and scale promising practices that enhance student support delivery and institutional student success efforts.
  • Foster a culture of creativity, collaboration, assessment, and evidence-based practice within Student Success Programs.
  • Collaborate across the College and with external partners to strengthen student support systems, improve service coordination, and advance institutional student success goals.
  • Represent the College on institutional committees, community partnerships, and external initiatives related to access, persistence, and student success.
  • Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions and work collaboratively with a diverse faculty, staff, and student body.
  • Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community.
  • Perform other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Minimum of a bachelor's degree (or eight (8) years of relevant experience in lieu of a degree).
• Progressive leadership, administrative and supervisory experience, with a minimum of four (4) years of experience in student affairs, student services, or an enrollment management area within higher education.*

*An equivalent combination of education, training, and experience shall be considered.

• Demonstrated ability to lead and manage staff, including hiring, supervision, coaching, and performance evaluation.
• Experience designing and implementing holistic, student-centered support services that promote access, persistence, and completion for diverse student populations.
• Demonstrated ability to collaborate effectively across institutional departments (e.g., advising, financial aid, admissions, academic affairs) to support student success.
• Demonstrated ability to lead organizational change, implement innovative practices, and build collaborative solutions in complex institutional environments.
• Strong interpersonal, written, and organizational skills, with the ability to communicate effectively across diverse audiences.
• Demonstrated commitment to advancing equitable outcomes and serving first-generation, low-income, and students with disabilities.
• Experience with data-informed decision-making, including tracking student outcomes and using student information systems.
• Experience managing budgets and resources in a compliant and effective manner.
• Proficiency with Microsoft Office and student information systems.
• Ability to travel between campuses and community sites, and to work occasional evenings and weekends as required.

PREFERRED QUALIFICATIONS:

• Experience with TRiO or other federally funded grant programs, including compliance and reporting.
• Experience with grant management and administration.
• Experience working in a multi-campus community college environment.
• Supervisory experience in a collective bargaining environment.
• Knowledge of holistic case management approaches that support student success.
• Experience with relevant higher education systems (e.g., Banner, Degree Works, Navigate/EAB, Slate, Maxient, Blackboard, Argos, Zogotech).
• Ability to communicate in a language in addition to English.

Application Instructions:

TO APPLY: Please complete our online application by clicking on the "Apply" button. The position will be open until filled. Review of applications will begin 10 calendar days from the posting date.

REQUIREMENTS TO COMPLETE APPLICATION PROCESS:

1) A completed Bristol Community College Employment Application.

2) A current resume/curriculum vitae.

3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length).

All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.

A pre-employment criminal background check will be conducted for all positions.

The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.