Posting Details
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition
Title
Director of Student Account Services
FLSA status
Exempt
Hiring Salary
Commensurate with education and experience.
Department
Student Account Services
Division
Division of Enrollment
Open Date
11/09/2026
Open Until Filled
Yes
Educational and Experience Requirement
Bachelor's Degree in a related field (Master's Degree preferred). Five years of experience in a related field. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.
Nature & Purpose of Position
Performs complex and highly advanced managerial work providing strategic leadership and operational oversight for Student Account Services. Directs the University's student payment and account services, including cashiering, payment processing, student account transactions, refunds, and the Bearkat OneCard (student ID) program. Ensures accurate and secure handling of payments and student financial information through effective procedures, internal controls, reconciliation, and reporting. Leads the delivery of responsive, customer-focused services and coordinates with campus departments and service providers to support student financial services and campus identification needs.
Primary Responsibilities
Directs Student Account Services operations, including student payment processing, cashiering, student account services, refunds, and Bearkat OneCard services. Oversees the acceptance and processing of student payments, including cash, checks, electronic payments, and external scholarship payments; ensures transactions are accurately documented and applied to student accounts. Establishes and monitors procedures for cash handling, drawer balancing, deposits, account reconciliation, documentation, and the safeguarding of university funds and records. Oversees student account review and resolution of payment or account discrepancies; coordinates with appropriate campus offices regarding account information, financial aid credits, refunds, exemptions, waivers, and related student account matters. Directs the student refund process, including coordination with the University's refund service provider and the timely processing of refunds through established methods. Oversees Bearkat OneCard operations, including card issuance and replacement, cardholder services, and coordination of card-related access and campus privileges. Ensures accurate records, reports, and audit documentation are maintained for payment activity, refunds, card services, and departmental operations. Evaluates operational and service data to assess departmental effectiveness, identify improvement opportunities, establish goals, and support resource planning and decision-making. Develops, documents, and implements departmental policies, procedures, and internal controls that support accurate transactions, appropriate accountability, confidentiality, and compliance with university requirements. Oversees departmental systems and processes supporting student payments, account services, card services, and operational reporting; coordinates with service providers and campus partners to address issues and improve service. Establishes customer service expectations and oversees the resolution of escalated student, faculty, and staff concerns. Coordinates with Financial Aid and Scholarships, the Registrar, the Student Money Management Center, the Veteran's Benefit Processing, Student Financial Services, and other campus partners on matters affecting student financial assistance and support. Oversees related departmental services, including passport photo services, campus event tracking, and participation in orientation and other University enrollment activities. Directs departmental personnel and resources, including budget preparation and monitoring, staffing, scheduling, training, and performance evaluation. Ensures staff are trained on departmental procedures, customer service expectations, financial transaction requirements, and the proper handling of confidential information. Develops, advances, and supports departmental and University student account strategies to support institutional goals, improve the student financial experience, strengthen operational effectiveness, and ensure services meet the evolving needs of students and the University. Serves on committees as requested. Performs other related duties as assigned.
Other Specifications
Requires knowledge of student account services, cashiering, payment processing, cash handling, refunds, account reconciliation, and internal control practices in a higher education environment. Must understand the operational requirements of a campus identification card program, including card issuance, cardholder services, and related campus access privileges. Ability to interpret and apply University policies, procedures, and applicable regulatory requirements; maintain confidentiality of student and financial records; and exercise sound judgment when addressing sensitive or complex matters. Requires strong analytical, organizational, problem-solving, and supervisory skills, including the ability to evaluate operational data, identify discrepancies, improve processes, and manage competing priorities. Must be able to direct staff, communicate financial and operational information clearly, and establish effective working relationships with students, families, faculty, staff, campus departments, and external service providers. Strong written and verbal communication skills along with strong customer service skills are required.
This position may be designated as a Campus Security Authority (CSA).
Full Time Part Time
Full Time
Position Number
Quicklink
https://shsu.peopleadmin.com/postings/49189
Annual Security and Fire Safety Report
