Director of Store Operations

Are you a dynamic leader who thrives on building strong teams, setting high standards, and delivering exceptional guest experiences?

At Joseph's Classic Market, the Director of Store Operations is the heartbeat of the store-leading people, driving performance, and bringing our mission, values, and passion for great food to life every day. This role blends strategic leadership with hands-on involvement, ensuring every department operates at its best while creating a welcoming, high-performing culture.

Key Responsibilities

• Store Operations
  • Oversee day-to-day operations across all departments: deli, produce, meat, seafood, grocery, bakery, prepared foods, pizza, wine & cheese, and front end
  • Ensure operational efficiency, cleanliness, and consistency throughout the store
  • Lead daily walkthroughs to inspect merchandising, freshness, and presentation standards
  • Maintain safety, sanitation, and health department compliance
  • Execute opening and closing protocols, ensuring readiness and security
• Team Leadership & Development
  • Directly manage department managers and support leadership team
  • Provide mentorship, training, and coaching to foster a productive, guest-focused culture
  • Conduct weekly management meetings and monthly team check-ins
  • Oversee recruiting, hiring, onboarding, and staff development
  • Manage performance evaluations, corrective actions, and succession planning
• Financial Performance
  • Monitor and manage store financials including sales, labor, COGS, shrink, and profitability
  • Analyze daily, weekly, and monthly performance reports and KPIs
  • Implement strategies to drive revenue, control expenses, and improve margins
  • Partner with buyers and department leads on cost control and vendor performance
  • Approve and manage payroll, scheduling, and department budgets
• Guest Experience
  • Ensure every department delivers knowledgeable, high-quality service
  • Lead by example in greeting customers, resolving complaints, and promoting hospitality
  • Oversee in-store events, samplings, and customer engagement initiatives
  • Monitor service metrics and feedback to improve guest satisfaction
• Merchandising & Standards
  • Support execution of store-wide merchandising standards and seasonal resets
  • Partner with department managers to maintain fresh, well-stocked, visually appealing displays
  • Enforce pricing integrity, signage accuracy, and product rotation standards
  • Ensure company values and brand identity are reflected across all touchpoints
• Compliance & Safety
  • Ensure compliance with labor laws, health codes, OSHA standards, and alcohol/tobacco regulations
  • Maintain readiness for health inspections, internal audits, and external reviews
  • Oversee emergency procedures, loss prevention efforts, and incident documentation
• Communication & Collaboration
  • Serve as the primary liaison between store leadership and ownership
  • Communicate goals, expectations, and feedback clearly and consistently
  • Collaborate with Marketing, HR, and Operations teams on store initiatives
  • Represent the Joseph's Classic Market brand with professionalism at all times

Qualifications

• Minimum 5 years of progressive leadership experience in grocery, food retail, or hospitality
• Strong understanding of retail operations, labor planning, inventory management, and customer service
• Proven ability to lead and inspire cross-functional teams
• Strong financial and analytical skills with P&L management experience
• Excellent communication, organizational, and decision-making skills
• ServSafe Manager certification (or ability to obtain)
• Flexible availability including weekends, evenings, and holidays
• Bilingual (English/Spanish) a plus

Physical & Work Environment

This role is performed in a fast-paced grocery retail and food production environment. The Director of Store Operations is regularly on the sales floor and in department back-of-house areas and must be able to stand and walk for extended periods, lift up to 50 pounds, and move throughout all departments as needed. The position involves exposure to refrigerated areas, hot equipment, wet floors, and varying work conditions. Flexible availability is required, including evenings, weekends, and holidays.

Benefits Include:

• Positive Work Environment
• Competitive Pay
• Health, Dental and Vision Insurance
• 401(k) Plan
• Paid Time Off & Personal Days
• 20% Employee Discount

We'd love to tell you more.

If you have questions about the Director of Store Operations role, leadership growth opportunities, or what it's like to lead at Joseph's Classic Market, we encourage you to reach out. We're always happy to share more about how you can make an impact and grow your career with us.

As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.

You can complete the assessment here:

https://assessment.predictiveindex.com/bo/76ZK/StoreManagement

Interview Process
At Joseph's Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.