Job SummaryThe Director of Specialty Services provides operational and strategic leadership for Essen Health Care's specialty care programs. This role is responsible for ensuring efficient clinic operations, high-quality patient care, provider engagement, and service line growth across multiple specialty departments.
The Director collaborates closely with physician leadership, practice administrators, and executive leadership to strengthen specialty access, improve patient outcomes, and drive operational excellence.
Directors in healthcare leadership roles typically oversee clinical operations, develop policies, manage budgets, and ensure high-quality patient care across departments.
ResponsibilitiesThe Director of Specialty Services provides operational and strategic leadership for Essen Health Care's specialty care programs. This role is responsible for ensuring efficient clinic operations, high-quality patient care, provider engagement, and service line growth across multiple specialty departments.
The Director collaborates closely with physician leadership, practice administrators, and executive leadership to strengthen specialty access, improve patient outcomes, and drive operational excellence.
Directors in healthcare leadership roles typically oversee clinical operations, develop policies, manage budgets, and ensure high-quality patient care across departments.
Key ResponsibilitiesStrategic Leadership- Lead the development and execution of strategic initiatives for specialty service lines.
- Identify growth opportunities for specialty programs across Essen locations.
- Partner with executive leadership to expand specialty access and improve referral pathways.
- Monitor industry trends, healthcare regulations, and specialty care delivery models.
Operational Oversight- Oversee day-to-day operations of specialty clinics and programs.
- Ensure efficient patient flow, scheduling optimization, and provider productivity.
- Develop operational policies and procedures for specialty departments.
- Ensure alignment with organizational goals and population health initiatives.
Provider & Staff Leadership- Provide leadership and support to specialty practice managers and clinical teams.
- Partner with physician leaders to strengthen provider engagement and performance.
- Assist with provider recruitment, onboarding, and retention initiatives.
- Foster a culture of accountability, collaboration, and patient-centered care.
Financial & Performance Management- Develop and manage departmental budgets and financial performance.
- Monitor key performance indicators (KPIs) including:
- Access to care
- Patient satisfaction
- Provider productivity
- Revenue cycle performance
- Implement operational improvements to increase efficiency and service line profitability.
Quality & Compliance- Ensure specialty services meet regulatory, compliance, and accreditation standards.
- Collaborate with Quality, Compliance, and Population Health teams.
- Monitor clinical quality metrics and implement improvement initiatives.
- Support value-based care strategies and population health goals.
Patient Experience & Access- Improve patient access to specialty services across the network.
- Address patient feedback and service improvement opportunities.
- Implement programs that enhance patient satisfaction and care coordination.
Qualifications- Education
- Bachelor's degree in Healthcare Administration, Public Health, Business Administration, or related field required
- Master's degree (MHA, MBA, MPH) preferred
Experience
- 7-10+ years of healthcare operations experience
- 3-5+ years in leadership overseeing specialty practices or ambulatory services
- Experience working with physician groups or multispecialty medical organizations preferred
Skills & Competencies
- Healthcare operations and practice management
- Strategic planning and service line development
- Financial management and budgeting
- Strong leadership and team development
- Provider relationship management
- Data-driven decision making
- Knowledge of healthcare regulations and compliance standards
Preferred Experience
- Multispecialty medical group experience
- Value-based care or population health environment
- Experience with EMR systems (eClinicalWorks, Epic, etc.)
- Experience managing multiple clinical locations
- Candidates who have managed more than 3 medium to large locations (at least 5-8 exams rooms in each location) in a given role, have direct reports that are managers or supervisors
