5-7 years of experience in spa and retail management, preferably in luxury hospitality
Strong leadership skills with a proven track record of team development
Excellent customer service orientation and guest experience focus
Financial acumen with experience in revenue management and operational efficiency
Ability to collaborate across departments and drive strategic initiatives
Responsibilities
Lead daily spa operations to ensure exceptional service and operational efficiency
Oversee retail operations, including merchandising and inventory management
Identify and implement strategies to enhance spa and retail revenue
Foster a positive work environment and support team development
Collaborate with resort leadership to enhance guest experiences across departments
Benefits
Free room nights and discounted rates for friends and family
Medical, dental, and vision insurance with a 30-day waiting period
401K plan with company match
Free employee meals during shifts
Generous paid time off
Tuition reimbursement for professional development
Employee stock purchase plan
Ski pass for winter recreation
Comprehensive training and development opportunities
Full Job Description
Director of Spa & Retail
Grand Hyatt Deer Valley | Park City, Utah
The Director of Spa & Retail is responsible for overseeing daily spa and retail operations, driving financial performance, developing a high-performing team, and creating memorable guest experiences. This role also provides leadership and oversight for Camp Hyatt programming, ensuring engaging, safe, and enriching activities for our youngest guests.
Reporting directly to the Director of Rooms, this position plays an important role in enhancing the overall resort experience through operational excellence, innovative programming, and collaboration across departments.
Key Responsibilities
Spa Operations & Guest Experience
Provide strategic and hands-on leadership for daily spa operations, ensuring seamless service delivery, operational efficiency, and adherence to luxury hospitality standards.
Maintain exceptional standards of guest service, ensuring personalized and memorable spa and wellness experiences.
Oversee spa treatments, therapies, facilities, and service offerings to ensure quality, consistency, and alignment with established brand standards.
Implement and maintain standard operating procedures, daily checklists, cleanliness standards, and operational best practices.
Monitor guest feedback, identify opportunities for improvement, and proactively implement service enhancements.
Lead daily team briefings to communicate operational priorities, guest feedback, resort activities, and service expectations.
Exercise sound judgment in resolving guest concerns, including decisions regarding service recovery, discounts, and complimentary treatments.
Retail Operations & Financial Performance
Oversee retail operations, including merchandising, inventory management, product presentation, and sales performance.
Monitor inventory levels, product availability, and stock controls to support operational efficiency and profitability.
Identify opportunities to increase spa and retail revenue through strategic promotions, product offerings, and enhanced guest engagement.
Collaborate with Sales and Marketing to develop and execute initiatives that drive awareness, guest participation, and revenue growth.
Monitor departmental performance and identify opportunities to improve productivity, operational effectiveness, and financial results.
Maintain an elevated retail environment that complements the resort's luxury positioning and guest expectations.
Leadership & Team Development
Lead, coach, and inspire spa and retail colleagues to consistently deliver exceptional service and achieve departmental goals.
Foster a positive, collaborative, and inclusive work environment that reflects Hyatt's culture of care.
Support colleague training, professional development, performance management, and ongoing service excellence.
Ensure colleagues remain informed of resort events, promotions, operational updates, and guest experience initiatives.
Promote accountability, teamwork, and consistent execution of departmental standards.
Partner with resort leadership and operational departments to ensure spa, retail, and recreational experiences complement the overall guest journey.
Participate in sales, marketing, and operational meetings to align departmental initiatives with resort objectives.
Collaborate on special events, seasonal promotions, wellness initiatives, and guest experience enhancements.
Maintain and continuously enhance the reputation of the spa and retail operations as integral components of the Grand Hyatt Deer Valley luxury resort experience.
Free room Nights, Discounted and friends & Family room rates*
Medical, Dental and vision insurance with only 30-day waiting period*!
401K with company Match*
Free employee meal during shift
Generous paid time off*
Tuition reimbursement*
Employee stock purchase plan*
Ski Pass*
Excellent training, professional development and more
*Applicable for FT Year Around Positions
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position
