Director of Software Product

We're seeking a strategic and technically skilled Director of Software Product to serve as the senior authority over our Syspro ERP and Product Information Management (PIM) platforms. This role is responsible for identifying, designing, and delivering software solutions that improve business processes across manufacturing, supply chain, logistics, inventory, product management, ecommerce, and customer operations.

The ideal candidate combines deep ERP and data expertise with strong leadership capabilities, driving automation, integrations, and business transformation initiatives while ensuring the integrity and scalability of our enterprise applications.

What We Offer

• Competitive health, dental, and vision plans
• Employer-paid short- and long-term disability
• 401(k) plan with company match after 12 months
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being
• Paid sick leave, vacation, holidays, and parental time
• Generous employee product purchase discount

Based on the format in Job Description Format. [Job Descri...ion Format | Word]

What You Do

• Lead initiatives that automate and enhance workflows within Syspro, new business applications, and cross-functional systems.
• Translate business needs into functional requirements, technical specifications, data models, and acceptance criteria.
• Partner with software developers throughout design, development, testing, deployment, and support to ensure scalable and maintainable solutions.
• Design and oversee integrations between Syspro, PIM, ecommerce, CRM, warehouse management systems, and third-party applications using APIs, EDI, and middleware technologies.
• Evaluate build-versus-buy opportunities and develop business cases supporting investment decisions.
• Serve as the subject matter expert for Syspro, including inventory and product master data, bills of material, routings, costing, pricing, work orders, purchasing, sales orders, and warehousing.
• Configure and extend Syspro through security administration, custom forms, workflows, VBScripts, business objects, and reporting tools.
• Own and manage the Product Information Management (PIM) platform, including data modeling, product attribution, workflow design, enrichment, and syndication across sales channels.
• Administer Datascope and warehouse management processes supporting mobile data collection, barcode scanning, receiving, picking, packing, shipping, and inventory transactions.
• Develop, maintain, and optimize SQL Server queries, views, stored procedures, and functions.
• Troubleshoot application performance, integration issues, and data integrity concerns.
• Lead ERP upgrades, patch management, regression testing, escalated support, and root cause analysis efforts.
• Establish and maintain product and master data standards that promote consistency, accuracy, and operational efficiency.
• Support new product introductions and seasonal launches by overseeing data setup, validation, and governance processes.
• Manage technology projects through implementation and go-live while ensuring stakeholder alignment and adoption.
• Lead, coach, and develop a team consisting of a Syspro Analyst, PIM Administrator/Developer, and Data Analyst.
• Establish team priorities, support performance management activities, and ensure critical system knowledge is documented and shared across the organization.
• Collaborate closely with Manufacturing, Supply Chain, Product Development, Ecommerce, Finance, Customer Care, and Operations leadership teams to support organizational objectives.
• Drive continuous improvement efforts that increase efficiency, data accuracy, system reliability, and business scalability.

What You Bring

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field required.
• Seven or more years of experience supporting enterprise business applications.
• Four or more years of deep hands-on Syspro ERP experience, including configuration, customization, troubleshooting, and data management.
• Strong understanding of manufacturing operations, supply chain management, inventory control, product lifecycle management, and logistics processes.
• Experience designing and supporting integrations using APIs, EDI, middleware platforms, and related technologies.
• Advanced SQL Server experience including query development, performance tuning, stored procedures, and reporting solutions.
• Experience implementing business applications and process automation initiatives from concept through deployment.
• Proven ability to manage technical teams, develop talent, and lead organizational change.
• Excellent communication skills with the ability to work effectively with frontline associates, business leaders, and executive stakeholders.
• Strong analytical, problem-solving, project management, and decision-making skills.
• Experience working within Agile or similar software development methodologies preferred.
• Project management certifications such as PMP, CAPM, PMI-ACP, or Certified Scrum Master strongly preferred.
• Furniture industry, custom manufacturing, or made-to-order business experience preferred.
• Experience leading a Syspro implementation, significant ERP upgrade, or PIM implementation preferred.
• Experience supporting multi-brand or multi-channel business environments preferred.
• Familiarity with Snowflake, Power BI, Shopify, or related analytics and ecommerce platforms preferred.
• Master's degree in a related field preferred.

How Success Is Measured

• Software-driven process improvement initiatives delivered on time, within budget, and meeting business objectives.
• Measurable labor and productivity improvements resulting from automation and workflow optimization projects.
• Product and master data accuracy across enterprise systems.
• Speed and accuracy of new product setup and publication.
• ERP, PIM, and related application availability and performance.
• Resolution time and effectiveness of escalated system support issues.
• Successful completion of system integrations, upgrades, and enhancement projects.
• Team development, knowledge sharing, and operational continuity across supported platforms.

Safety

All employees are expected to always conduct themselves in a safe manner and to ensure that their actions do not place themselves or others at risk. Safety is everyone's responsibility.Working safely is a fundamental condition of employment. Every employee is responsible for following all safety policies, procedures, and applicable requirements and for immediately addressing or reporting unsafe conditions or behaviors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to: sit and stand; occasional walking and frequent use of hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; occasionally climb stairs, balance; stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus (correctable) and detect color differences. Hearing abilities include the ability to hear clearly while working in person or on the telephone (correctable).

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.