3 years of supervisory experience in human services
Fluency in Spanish is highly desirable
Strong writing and assessment skills
Advanced knowledge of MS Word, Excel, and database management
Experience with CARES system is essential
Responsibilities
Manage the intake process and ensure comprehensive assessments for families
Develop systems to enhance the quality and efficiency of casework and housing services
Ensure staff accurately identify client needs and provide appropriate referrals
Document assessments, service plans, and client interactions thoroughly
Conduct chart audits and create corrective action plans as necessary
Supervise service staff and ensure adherence to agency policies
Build collaborations with community service providers
Benefits
Opportunity to make a significant impact in the lives of families experiencing homelessness
Collaborative work environment with various on-site departments
Engagement with community service providers to enhance service delivery
Professional development opportunities in social services
Flexible work hours, including some evenings and weekends as needed
Full Job Description
JOB DESCRIPTION
JOB TITLE: DIRECTOR OF SOCIAL SERVICES
DIVISION: SERVICES
FLSA: EXEMPT
LOCATION: BRONX, NY
REPORTS TO: SHELTER PROGRAM DIRECTOR
SUMMARY:
The Director of Social Services will oversee the day-to-day social service operations at a family with children homeless shelter in the Bronx. He/She will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies.
DUTIES & RESPONSIBILITIES:
Manages the intake process and assures all families receive a comprehensive assessment.
Develops systems to guarantee the quality and efficiency of casework and housing services.
Ensures that staff appropriately identify the clients' needs, provide appropriate referrals, and ensure senior case managers and case managers follow up with resources to promote the program participant's achievement of the service plan goals.
Ensures assessments, service plans, and interactions with the clients are appropriately documented.
Reviews all required case management documentation and any data collection tool in use.
Conduct chart audits and create corrective action plans as needed.
Responsible for the supervision of service staff.
Ensures clear, concise, and professional interventions consistent with the Agency's policies and procedures and evidence-based practices.
Responsible for building collaboration with community service providers.
Maintains all required documentation/reports and submits all promptly.
Provides crisis intervention and stabilization as needed
Identifies program needs and makes recommendations.
Performs related tasks as assigned.
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
Bachelor's degree with 3 years of relevant human services and supervisory experience required. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel, and database management skills. CARES knowledge a must.
