Job Description:

The Director of Shared Services Human Resources provides strategic leadership and operational oversight for the consolidated human resources functions across two partner community colleges within a 60-mile radius of SUNY System Administration. Reporting matrixed into SUNY System Administration Leadership (Senior Associate Vice Chancellor of HR) and at the direction of the Presidents of both host institutions, the Director leads the implementation of a new shared services model by providing an on-site presence to each campus.

This position is an exciting opportunity to create scalable strategic leadership and systems to support the distinct missions of each community college. This role is responsible for driving operational alignment, efficiency, and service excellence across both campuses in all core HR domains including talent acquisition, labor and employee relations, benefits administration, payroll, compliance, performance management, and diversity, equity, and inclusion (DEI). The Director serves as the strategic bridge between campus-level operational needs and SUNY System Administration governance, leveraging HR analytics and modern technologies to streamline processes, harmonize policy application, and foster an agile, inclusive workplace culture across both institutions.

Duties and Responsibilities:

Shared Services Leadership & Operations:

• Provision of Key Leadership: Serve as a member of the President's executive staff for each partner campus, providing strategic decision-making and organizational planning. Advise senior leadership and staff as a subject matter expert in contract interpretations, labor law, and other related areas.
• Dual-Campus Operational Oversight: Lead, mentor, and organize the campus HR teams supporting two distinct community college campuses, establishing standardized workflows and cross-functional coverage models.
• System Administration Partnership: Serve as a key partner connecting SUNY System Administration HR and campus leadership, exploring and identifying opportunities to implement best practices across all organizations.
• HR Digital Transformation & Analytics: Champion the integration of unified HRIS technology, automated workflows, and data analytics across each campus to optimize payroll, time tracking, and records management while delivering actionable insights to campus executives.

Employee & Labor Relations:

• Union & Labor Governance: Serve as the lead HR contact for union-related matters across each partner college. Manage union grievances, lead or participate in labor-management meetings, and ensure consistent, equitable application of applicable collective bargaining agreements (CBAs).
• Investigations & Conflict Resolution: Oversee investigations into employee complaints, disciplinary matters, and grievances across both campuses in accordance with state laws, SUNY policies, and labor agreements.

Compliance, Ethics & Civil Rights:

• Ethics & Mandatory Training: Oversee campus compliance with New York State public officer requirements including financial and ethics rules, honoraria/outside activity approvals, and mandatory compliance trainings.

Talent Management & Campus Culture:

• Training and Development: Direct and develop industry-leading opportunities for staff training and development to encourage the growth of all campus staff members.
• Recruitment & Workforce Planning: Direct talent acquisition strategies to attract, hire, and retain high-quality faculty, adjuncts, staff, and administrators.
• DEI Strategy & Culture: Operationalize SUNY's commitment to diversity, equity, and inclusion by embedding culturally competent practices into recruitment, performance evaluations, and employee retention initiatives across each institution.
• Policy Harmonization & Efficiency: Identify opportunities to consolidate redundant practices, harmonize disparate campus HR guidelines, and standardize onboarding/offboarding experiences across each campus.

Requirements:

Required Qualifications:

• Bachelor's degree
• Minimum of 5 years of progressively responsible HR, employee relations, or labor relations experience, with proven leadership experience in a public sector or higher education setting.
• Direct, hands-on experience navigating unionized environments in the public sector and interpreting multi-layered collective bargaining agreements.
• Demonstrated expertise in federal/state employment law, civil rights regulations, and multi-site or matrixed organizational structures.
• Proficiency with enterprise HRIS platforms, payroll software, and HR analytics tools.

Preferred Qualifications:

• Master's degree or higher
• Professional HR Certification (SHRM-CP/SHRM-SCP, PHR/SPHR).
• Prior experience managing a shared services model, regional multi-site operations, or community college administration within New York State.

Key Competencies:

• Change Management: Proven ability to transition teams toward a centralized or shared services model while maintaining stakeholder trust and high morale.
• Stakeholder Collaboration: Strong executive presence with the ability to balance the distinct institutional cultures of two separate colleges alongside central system governance.
• Diplomacy & Sound Judgment: High level of discretion, active listening skills, and problem-solving agility in high-stakes environments.

Additional Information:

• Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $120,000 - $140,000 annually.
• The posted salary range reflects the minimum and maximum target for this position. Individual starting salaries are determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. While the full range is provided for transparency, starting salaries generally fall near the entry to midpoint of the range. Salaries at or near the top of the range are rare and reserved for candidates who exceptionally exceed all posted requirements.
• Location: Albany, NY / Dual-Campus Community College Locations (Hybrid/Regional)
• Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time.13 days of paid holidays per year; 21 days of vacation, and 21 days of sick time accrued each year. Please see our MC benefits summary for additional information.
• Management/Confidential appointments work under the leadership and discretion of the appointing authority and are not represented by a union.

Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

SUNY System Administration Benefits:

SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

• Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
• Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
• Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
• Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
• Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
• Explore our full benefits offerings here: www.suny.edu/benefits

Application Instructions:

Interested candidates are invited to apply online. Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.