Director of Services

NHC HomeCare - Aiken

$75K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Registered Nurse licensed in the state of operation
  • 2+ years' experience as a professional nurse; homecare experience preferred
  • Supervisory experience in homecare or health programs preferred or training in health service administration
  • At least 1 year supervisory/administrative experience in home health care or related programs

Responsibilities

  • Oversee daily operations of the HomeCare branch office
  • Report changes affecting agency to relevant stakeholders
  • Coordinate with Administrator, Clinical Manager, and Office Manager
  • Ensure compliance with federal, state and local regulations
  • Manage the annual budget including approval of supplies
  • Prevent overlap and duplication of staff roles
  • Foster relationships with other agencies for service exchange
  • Educate the community on HomeCare services
  • Conduct monthly staff meetings
  • Implement and support agency's QAPI program
  • Manage recruitment, hiring, and termination of staff
  • Ensure availability of resources for effective patient care
  • Develop and oversee Emergency Preparedness Plan
  • Be available during normal business hours
  • Investigate and resolve complaints and grievances
  • Provide contact information for patient concerns
  • Model company promises and compliance standards

Benefits

  • Opportunities for professional growth and continued education
  • Supportive team environment fostering collaboration
  • Community involvement initiatives
  • Insurance benefits including health and dental
  • Retirement plan options
  • Paid time off policies
Full Job Description
Definition:

A qualified HomeCare manager hired by the Vice President, HomeCare and approved by the governing body to administer, direct and coordinate the activities of the HomeCare agency's branch office.

Qualifications:

  • Registered Nurse licensed in the state where the agency is located
    • Two years experience as a professional nurse; homecare experience preferred
    • Supervisory or administrative experience in homecare or related health program preferred
      p. OR:
  • Training and experience in health service administration with at least 1 year supervisory or administrative experience in home health care or related programs

Specific Responsibilities:

  • Responsible for the day-to-day administration and operations of the HomeCare branch office under the direction of the Governing Body and the Administrator
  • Reports to the Administrator, Regional Administrator, Governing Board and Vice President, HomeCare any changes that affect the agency
  • Meets regularly with the Administrator, Clinical Manager, and Office Manager to coordinate and review activities in view of achieving the goals of the HomeCare office/agency
  • Maintains strong knowledge of federal, state, and local laws and regulations; NHC policies and procedures; and professional standards. Ensures compliance to those laws and standards
  • Participates in administrating the established annual budget to include authorization of purchase of supplies and equipment within budgetary guidelines
  • Coordinates activities of agency staff to prevent overlapping of, or duplication of, functions, responsibilities, or supervision
  • Develops cooperative relationships with other agencies for exchange of information and services
  • Provides community education, to further understanding of HomeCare
  • Conducts/coordinates staff meetings monthly
  • Supports the implementation and participation of the agency's QAPI Program
  • Coordinates and approves recruitment, hiring and termination of personnel
  • Assures resources are available to ensure effectiveness of patient care services to the individual and family; oversees efficient use of human and material resources
  • Develops and oversees the maintenance of the branch office's Emergency Preparedness Plan; serves as the branch's Incident Commander during declared emergencies
  • Is available during normal business hours
  • Designates an alternate to perform the duties of the DOS in his/her absence
  • Investigates and resolves complaints and grievances, reports occurrence to Administrator/ Regional Administrator
  • Provides their name and contact information as well as that of the Administrator to patients, to facilitate access to lodge complaints
  • Models the company's 'Better Way Promises' and Code of Conduct and Compliance Standards;
  • Performs other responsibilities as required or assigned to appropriately manage the HomeCare branch office or agency


4601 Carothers Parkway, Suite 250, Franklin, TN

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