Director of Service Operations | Commercial HVACCincinnati, OH | On-SiteAbout the OpportunityComfort Systems USA Ohio is seeking an experienced
Director of Service Operations to lead our Cincinnati commercial HVAC Service business and help develop the next generation of service leaders.
This is an opportunity for a seasoned commercial HVAC professional who understands the business from the field to the office and knows what it takes to build a successful service organization.
You'll be responsible for the
operational and financial performance of the Service business while coaching and developing a talented leadership team as they continue building their management and business capabilities.
We're looking for someone who takes pride not only in achieving strong business results, but also in developing the people and leaders behind those results.
What You'll DoLead Service Operations- Provide strategic and operational leadership for our Cincinnati commercial HVAC Service business.
- Oversee service delivery, including dispatch, scheduling, technician utilization, field operations, purchasing, job closeout, billing, and customer support.
- Drive performance across service revenue, gross margin, labor productivity, backlog, forecasting, and overall profitability.
- Establish clear operational expectations, performance measures, and accountability throughout the service organization.
- Develop workforce plans that align technician capacity with customer demand and business growth.
- Partner with Service Sales to support maintenance agreements, repair opportunities, quoted work, customer retention, and account growth.
- Stay connected to field operations and the challenges facing technicians, service managers, and customers.
- Build strong relationships with key customers and provide leadership in resolving complex service and operational challenges.
- Partner with Safety leadership to reinforce safe work practices and a strong safety culture.
Develop Strong Leaders- Coach and mentor service managers, supervisors, and emerging leaders.
- Help technically experienced employees successfully transition into operational and people leadership roles.
- Strengthen leadership capabilities in people management, communication, delegation, accountability, financial decision-making, customer relationships, and operational planning.
- Share practical industry experience and help managers develop the judgment and confidence to make sound business decisions.
- Help managers transition from personally solving problems to developing teams and driving results through others.
- Provide consistent coaching, feedback, and development that strengthens leadership effectiveness.
- Create an environment where leaders are supported, empowered to make decisions, and accountable for results.
Build for the Future- Identify opportunities to improve operational efficiency, service delivery, customer satisfaction, and profitability.
- Use financial and operational data to guide business decisions and strengthen understanding of business performance across the leadership team.
- Improve processes, communication, and collaboration between field operations, office teams, and Service Sales.
- Foster a culture of trust, accountability, teamwork, continuous improvement, and employee development.
- Build leadership depth and operational consistency to support the long-term success of the Service organization.
What We're Looking ForWe're looking for a proven commercial HVAC or mechanical service leader who combines strong business judgment, operational experience, and financial acumen with a genuine interest in developing people.
Experience & Qualifications- 7+ years of progressive leadership experience in commercial HVAC or mechanical service operations.
- Strong understanding of commercial HVAC service operations, including preventive maintenance agreements, repairs, dispatch, scheduling, technician productivity, and customer service.
- Experience leading both field and office-based service teams.
- Demonstrated experience managing P&L performance, budgets, forecasting, labor planning, gross margin, and operational KPIs.
- Proven ability to coach, mentor, and develop service managers, supervisors, and emerging leaders.
- Experience supporting technicians or other technical professionals as they transition into management or operational leadership roles.
- Strong business judgment, financial acumen, communication, and problem-solving skills.
- Ability to balance strategic leadership with a practical understanding of day-to-day service operations.
- Experience with a commercial mechanical contractor or multi-trade service organization preferred.
- Bachelor's degree in Business, Construction Management, Engineering, or a related field, or equivalent industry experience.
Leadership StyleHow you lead is just as important as what you've accomplished.
The right leader for this opportunity:
- Develops people. You find satisfaction in helping others become capable, confident leaders.
- Understands the industry. You know the realities of commercial HVAC service and can build credibility with technicians, managers, customers, and business leaders.
- Coaches rather than controls. You know when to provide direction, when to ask questions, and when to give your leaders room to make decisions.
- Balances people and performance. You understand that strong leadership and strong business results go hand in hand.
- Leads with accountability and respect. You set clear expectations, follow through, and create an environment where people can succeed.
- Thinks long-term. You want to build a stronger organization and develop the people who will lead it into the future.
BenefitsComfort Systems USA Ohio offers a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Company holidays
- Professional development and leadership growth opportunities
