Position SummaryThe Director of Security is responsible for creating and maintaining a safe, secure, and welcoming environment for guests and team members. This leader oversees all security operations, risk management, and emergency preparedness while ensuring security practices support Makeready's lifestyle brand and elevated guest experience.
As a member of the property leadership team, the Director of Security partners with Operations, People + Culture, and Engineering teams to proactively manage risk and support seamless hotel operations.
Essential Duties & Responsibilities- Lead, coach, and manage the security team to deliver professional, service-oriented security operations.
- Oversee daily security functions including patrol, access control, incident response, Ensure security presence enhances the guest experience while maintaining safety standards.
- Identify and mitigate safety and security risks across the property.
- Develop and maintain emergency response plans and safety protocols.
- Conduct regular risk assessments, safety audits, and drills.
- Ensure compliance with local regulations and company standards.
- Partner with hotel leadership and department heads to support operations and special events.
- Serve as the primary liaison with local law enforcement and emergency services.
- Provide clear reporting and communication on incidents and trends.
- Oversee security systems including CCTV, access control, and alarms.
- Manage vendors, contracts, and department budget.
- Adhere to Makeready's Guiding Principles, policies, and procedures.
- Additional duties and assignments, as assigned.
Qualifications & Experience - 5+ years of security leadership experience, preferably in hospitality or related industries.
- Proven ability to lead teams and manage complex operations.
- Strong knowledge of security operations, risk management, and compliance
- Professional security certifications (CPP, PSP, etc.), a plus
- Experience in lifestyle or boutique hospitality environments.
- Excellent communication and leadership skills.
- Must be able to stand and walk for prolonged periods of time.
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
