Job DescriptionThe Director of Security Manages and directs all security activity for the property. Responsible for compliance with all federal, state, and local law regarding security operations. Provides administrative assistance and direction in the overall operation of assigned Departments to ensure the most efficient and profitable operation and the maintenance of high standards of quality and service. Responsible for the overall security of the property and for the enforcement of laws. Responsible for the security of the property and assets. Responsible for the physical safety of patrons in the establishment. Responsible for the physical safeguarding of assets transported to and from the casino. Responsible for established policies, procedures, and training for all Security personnel and other employees pertaining to emergency procedures.
Director of Security must be a details persons due to probable cause for the purpose of notifying law enforcement. Maintains accurate records on incidents and investigations. Oversees alarm and key control systems. Plans, develops, and carries out programs and policies to ensure compliance with all gaming regulations and company policies and procedures. Maintains a current and updated emergency operating manual. Is a liaison for their department and the local fire and police officials. Provides oversight management for casino parking and transportation services including Valet and company vehicles. Must be able to communicate with guests and other Team Members in a positive manner.
Responsibilities- Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and the maintenance of high standards of quality and service.
- Supervises and directs the day-to-day operations of areas of responsibility through assigned Department Leaders and Supervisors; counseling, guiding, and instructing them in the proper performance of their duties.
- Inspects and reviews all operations and confers with Department Leaders and Supervisors as required, to assure efficient utilization of manpower and facilities.
- Controls expenses in assigned departments.
- Oversees safeguarding of assets transported to and from Casino Tables, Slots and Cashier departments; Project 21 enforcement requiring patrons to be at least 21 years of age for admission to building and Emergency Management programs.
- Supervises all investigations conducted by Security personnel.
- Ensures the delivery of exceptional customer service by Security personnel.
- Responsible for the overall security of the property including, but not limited to, the following: the enforcement of the law and other rules and regulations; the physical safety of patrons and employees and the protection of patrons and company property from illegal activity; the detainment for probable cause of persons that may be involved in illegal acts for the purpose of notifying law enforcement or State authorities, in compliance with the Louisiana Gaming Act and Regulations, which prohibits cheating or swindling in gaming; the recording of any and all unusual occurrences within the property, for which an assignment of Security personnel is made.
- Oversees vehicle damage/theft complaint reports in conjunction with the Risk Management Department.
- Implements employee training and responsibilities for assigned areas.
- Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.
- Ensures periodical performance reviews are prepared for all employees, including direct reports.
- Establishes and maintains effective channels of communications upward, downward, and laterally.
- Perform related duties as assigned.
- Conduct self always in a manner that reflects positively on Caesars and encourage others to do the same.
- Coordinates maintenance of property vehicles.
- Ensures that customers' problems/complaints are handled in an effective, courteous manner.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Qualifications- College degree in law enforcement or related field is preferred.
- Administrative, leadership, investigative, customer service and public speaking skills are required.
- Must have three years supervisory or command experience in law enforcement or security area.
- Must possess investigative and communication skills.
- Must have knowledge of gaming regulations and company internal controls are preferred.
- Excellent written and oral communication skills required.
- A demonstrated ability to think strategically and perform competitive analysis is required.
- Excellent interpersonal skills required, with emphasis on the ability to have tough conversations with property Senior Management and Department Leaders to ensure the property is implementing changes to drive efficiencies in process and/or financial performance.
- Excellent motivational ability required creating high levels of customer satisfaction.
- Valid LA Driver's License.
- Ability to obtain Key LA Gaming License and Responsible Vendor Certification.
ADDITIONAL REQUIREMENTS- Proven ability to think through abstract, complex problems.
- Proven ability to write persuasively.
- Proven ability to analyze complex data to determine a future course of action.
- Ability to keep focused attention on abstract, complex data for long periods of time.
- Ability to walk, stand, and converse with large numbers of customers and Team Members for long periods of time.
- Ability to sit or stand for long periods of time.
- Ability to travel to different cities.
- Ability to maintain a calm demeanor in stressful situations.
- Ability to work over 10 hours per day with few breaks in a very stressful, smoke-filled environment.
- Ability to navigate through the casino floor and back of house areas to attend meetings with Team Members and to host customers
