Position Title: Director of Sales Salary: $110,000 to $128,000Other Forms of Compensation: ELigible for commission Job SummaryOverview: The Director of Sales provides strategic leadership and oversight of the Sales, Front of House, and People Operations teams, ensuring operational excellence, team performance, and exceptional client experiences across all events. This role is responsible for developing and implementing departmental procedures, coaching and developing managers, streamlining communication across departments, and ensuring events are executed consistently to MAX Ultimate Food's standards. Working closely with executive leadership, the Director of Sales drives revenue growth, manages departmental budgets and financial performance, and fosters a collaborative, accountable, and service-driven culture that supports the company's overall success.
General Responsibilities:
- Direct Reports: Sales Directors, Senior Sales Managers, Sales Managers, Director of FOH Operations, People Operations Manager
- Oversee day-to-day activities of the Sales Teams, ensuring that the company is managed and performing efficiently and effectively
- Conduct weekly 1:1 meetings with each direct report
- Manage Human Resources issues as they arise
- Develop, maintain, and implement all Standard Operating Procedures for the Sales Team, Staffing Team, and People Operations Manager
- Participate in the hiring and training of all reporting departmental managers
- Improve guest service and satisfaction through policy and procedure changes
- Along with the Vice President, Director of Finance, and Director of Operations, plan and direct forecasts, budgets, and cost of sales in each department to achieve financial objectives
The Day-to-Day:
- Plan, Coordinate, and Oversee Event Execution - Oversight of Sales Team
- Knowledge of the day's events and service schedule across all venues, drop-offs, off-premise events
- Ensure sales team is executing events to the MAX standard and following all operating procedures
- Confirm that upcoming events have the right staffing
- Stay available to resolve issues - staffing changes, weather adjustments, client requests, etc.
- Coordinate communication with the Director of Operations between sales, culinary, service, logistics, and venue teams when changes occur
- Support People and Performance - Oversight of HR and People Operations
- Be visible and accessible to managers and frontline staff throughout the day
- Coach employees on service standards, communication, professionalism, and problem-solving
- Help managers address callouts, coverage gaps, performance concerns, and competing workloads
- Recognize strong performance and reinforce clear expectations
- Communicate and Problem Solve
- Maintain regular contact with venues, department leaders, vendors, and employees as needed
- Keep relevant teams informed when plans change, or decisions affect service
- Make timely operating decisions within company guidelines and escalate significant financial, safety, or client issues
- Document incidents, service recovery, and staffing concerns
- Close the loop with appropriate managers so issues do not carry over unresolved
Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Restaurant Associates are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: Max
Gina Barbish
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