5-7 years of experience in Front Office and Housekeeping operations at a similar hotel level
Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience
Strong leadership skills with a proven track record
Excellent verbal and written communication abilities
Financial acumen with experience in budget management
Proficient in Microsoft Office and hotel management systems like OnQ and Alice
Responsibilities
Manage the rooms budget and financial plan
Forecast room revenue and operating expenses accurately
Maintain statistical and financial records
Plan and oversee Front Desk and Housekeeping operations
Set and achieve goals and incentives for the rooms department
Recruit, train, and mentor staff effectively
Engage proactively with guests and resolve complaints
Benefits
Paid Time Off (PTO) available for eligible associates
Opportunities for professional development and training
Supportive work environment focused on team collaboration
Potential for career advancement within the company
Full Job Description
JOB DUTIES AND RESPONSIBILITIES
Managing rooms budget and financial plan
Accurately forecasting room's revenue and operating expenses
Maintaining statistical and financial records
Planning strategic Front Desk and Housekeeping operations
Setting and achieving rooms' goals and incentives
Recruiting, training, and mentoring staff
Planning work schedules for individuals and teams
Proactively engaging with guests
Successfully resolving customer complaints and comments
Ensuring events and conferences run professionally and to the expectation of the hotel's clients
Partnering with maintenance for repairs
Maintaining professional relationships with contractors and suppliers
Carrying out inspections of rooms and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Work with colleagues to deliver inspirational service to guests and associates
EDUCATION AND EXPERIENCE
Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office products
High level of experience in OnQ, Hilton systems, and Alice preferred
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
