5+ years of management experience in Rooms Division, with 2-3 years in Housekeeping and Laundry.
Previous Department Head experience preferred.
Management experience in a union environment is a plus.
Proficient in computer systems; experience with hotSOS, REX, ADP, and Birchstreet preferred.
Strong background in payroll processing and budget adherence.
Fluency in English required; bilingual in Spanish preferred.
Responsibilities
Ensure effective communication and follow-up on guest and employee requests.
Resolve guest complaints with high hospitality standards.
Process payroll and manage labor budgets effectively.
Monitor financial goals and control expenses in the Rooms Division.
Interview, select, and mentor staff while maintaining high employee morale.
Forecast and budget revenues and expenses for all Rooms Division departments.
Benefits
Eligible for Performance-Based Annual Incentive Plan.
401k participation with company matching.
Comprehensive medical, dental, and life insurance.
Discounted travel and services at Four Seasons Hotels and Resorts.
Complimentary shift meals prepared by the culinary team.
Supportive work environment focused on employee development.
Opportunities for professional growth both locally and internationally.
Full Job Description
About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
What you will do
Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplinary action when needed.
Ability to resolve guest complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Responsible for processing payroll and adhering to budgeted labor standards.
Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses.
The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
Serves as the senior manager in the Rooms Division and is responsible for forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
What you bring
Minimum 5 years of management experience in Rooms Division, 2-3 years experience in Housekeeping and Laundry, previous Department Head experience preferred.
Management experience in a union environment preferred.
Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.
A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
Thorough knowledge of luxury resort standards preferred.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.
What we offer
Eligible for Performance Base Annual Incentive Plan
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Free shift meal prepared by the culinary team
Be yourself and become a member of a work family that cares about you and invests in your development.
Master your craft here and abroad!
Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
Schedule
This is a full time position (on-site)
A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
Compensation: $145,000 - $150,000
Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
We look forward to receiving your application!
About Four Seasons Hotels & Resorts
Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
