Bachelor's degree required; Master's preferred in computer science or related fields.
Experience with Epic revenue-cycle applications, especially Cadence, Hospital Billing, and Professional Billing.
3-5 years of leadership experience managing technical or revenue-cycle teams.
Proven ability to partner with various departments to align technology with business goals.
Experience in leading complex implementations and optimization initiatives.
Responsibilities
Provide strategic leadership for Epic revenue-cycle applications and integrations.
Lead technology strategy from patient access through billing and payment workflows.
Foster a team-oriented environment focused on customer service.
Mentor team members and oversee their performance and development.
Develop and implement project plans for large, cross-departmental projects.
Research and recommend emerging technologies to enhance customer service and business objectives.
Communicate effectively with stakeholders at all levels, facilitating discussions and assessments.
Benefits
Opportunity to lead and innovate in a complex healthcare environment.
Collaborative work culture with a focus on team development.
Access to advanced technology and resources.
Professional growth through mentorship and leadership opportunities.
Travel opportunities across various YNHHS campuses.
Full Job Description
Overview
The Director of Revenue Cycle Technology provides strategic and operational technology leadership for Yale New Haven Health's enterprise revenue cycle portfolio, with responsibility for applications supporting patient access, hospital billing, professional billing, charging and related revenue-cycle workflows.
This leader will oversee teams supporting Epic revenue-cycle applications and partner closely with Revenue Cycle, Finance, clinical and operational leaders to optimize technology, workflows and business outcomes across the patient financial journey. The ideal candidate brings significant healthcare revenue-cycle technology experience, including Epic Cadence and/or Hospital Billing and Professional Billing, combined with demonstrated experience leading technical teams in a complex healthcare environment.
Responsibilities
Leadership Skills
Provide strategic technology leadership for Epic Cadence, Hospital Billing, Professional Billing and related revenue-cycle applications and integrations.
Lead technology strategy supporting the continuum from patient access and registration through charging, billing, claims, denials and payment workflows.
Creates, fosters and maintains a team oriented and cooperative environment focused on customer service.
Supervises and mentors team members through the client solution process.
Responsible for the successful selection of candidates to fill position vacancies and the development and maintenance of a competent and engaged team.
Assesses employee performance and conducts performance reviews for staff supervised.
Delegates work to team members and reviews timelines and project plans to ensure work is completed in an effective manner and on time.
Sets a technical vision that improves the efficiency and effectiveness of the organization.
Serves as a resource to the IS&T dept by providing expert technical knowledge and support to staff.
Effectively sets the direction of the team and asks probing questions when necessary to ensure the timely and accurate completion of assigned tasks.
Develops new methods of analysis, reporting, and communicating data/information and works with staff to ensure the effective implementation of any new processes.
Technical /Analytical
Maintains an excellent understanding of client organization's direction, structure, and requirements.
Oversees the development of, and implements, project plans, and schedules for large, complex, cross departmental projects. Monitors project status. Monitors and reports performance statistics against team and individual goals.
Independently researches and recommends emerging technologies that support customer service needs and business objectives. Provides recommendations that include funding requirements, impact analysis, cost/benefit analysis and life-cycle forecasting.
Ensures all projects are in compliance with technical, departmental and operational policies.
Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
Communication Skills
Communicates effectively with team members, end-users, vendors, managers and executives both orally and in writing.
Facilitates discussions and provides strategic, tactical direction to team members and clients.
Effectively facilitates business needs assessments with customers, staff and project leads as required.
Interfaces and coordinates projects with outside vendors and various business partners as required.
Responsible for developing presentations and/or reviewing presentations created by staff for clients and senior leadership.
Ensures that all team members proactively and effectively anticipate and respond to the needs of clients.
Qualifications
EDUCATION
Bachelor's degree required; Master's degree preferred in computer science or related disciplines
Training/experience in systems analysis, project management, and user relations.
EXPERIENCE
Demonstrated experience with Epic revenue-cycle applications, preferably including Cadence, Hospital Billing (HB), and Professional Billing (PB).
Minimum 3-5 years of leadership experience managing application, technical, or revenue-cycle technology teams.
Demonstrated experience partnering with Patient Access, Revenue Cycle, Finance and operational leadership to translate business priorities into technology strategies and measurable improvements.
Experience leading complex implementations, optimization initiatives, upgrades and cross-functional programs spanning revenue-cycle workflows strongly preferred.
SPECIAL SKILLS
Previous participation on multidisciplinary, high-performance work teams/groups.
Demonstrated ability to successfully develop and implement new technology and processes.
Experience developing staffing roadmaps.
Competency in project management and effective management of resources in the execution of multiple projects.
Proven initiative, good judgment, and demonstrated ability to achieve results.
Demonstrated ability to work independently with minimal supervision.
Excellent interpersonal skills and written and verbal communications skills.
Demonstrated excellence in customer service and relationship building.
PHYSICAL DEMAND
Must be willing to travel and operate out of the various YNHHS campuses.
YNHHS Requisition ID
194597
About Yale-New Haven Hospital
Yale-New Haven Hospital is a non-profit hospital that provides healthcare services to patients in Connecticut and beyond. The hospital was founded in 1826 and has since grown to become one of the largest and most respected hospitals in the region. Yale-New Haven Hospital is dedicated to providing high-quality, patient-centered care to all patients, regardless of their ability to pay. The hospital offers a wide range of services, including emergency care, surgery, cancer treatment, and more. Yale-New Haven Hospital is committed to advancing medical knowledge through research and education, and is affiliated with Yale University School of Medicine.
