The OpportunityWe are seeking a Director of Revenue Cycle Management to lead the strategy, performance, and integration of revenue cycle operations across our growing platform.
Reporting to the SVP of Finance, this individual will own the end-to-end revenue cycle, from charge capture and billing through collections, reimbursement, and cash posting. This is a high-impact, platform-level leadership opportunity for someone who can bring multiple service lines together under a consistent operating model, strengthen revenue integrity, improve financial performance, and build scalable processes to support continued growth and acquisitions.
The ideal candidate combines deep healthcare revenue cycle expertise with strong analytical and operational leadership skills and thrives in a fast-paced, evolving environment.
Location: Chicago, IL, with a hybrid schedule. The role is ideally based out of our Chicago office, with flexibility to be discussed with the right candidate.
Job Requirements
What You'll DoRevenue Cycle Strategy & Integration- Assess existing revenue cycle structures, systems, workflows, and vendors across affiliated organizations and develop a standardized platform-wide operating model.
- Lead the integration of newly acquired practices, providers, and facilities into common RCM processes, systems, and performance standards.
- Establish scalable workflows, clear accountability, and cost-efficiency targets to support continued platform growth.
Billing, Reimbursement & Revenue Integrity- Oversee end-to-end revenue cycle performance, including charge capture, documentation timeliness, claims submission, payment posting, collections, and accounts receivable.
- Strengthen front-end processes, including eligibility verification, coverage coordination, and billing to responsible parties.
- Ensure accurate coding, compliant documentation, appropriate reimbursement, and adherence to Medicare, Medicaid, and payer requirements.
- Monitor denial trends, reimbursement accuracy, revenue leakage, and opportunities to improve collections.
- Support payer contracting, reimbursement modeling, credentialing, enrollment, and participation in ACO and other value-based care arrangements.
- Lead responses to payer, CMS, and regulatory audits in partnership with internal stakeholders and external experts.
Performance Management & Analytics- Establish and report key performance indicators, including days in accounts receivable, net collection rate, clean claim rate, denial rate, charge lag, aged receivables, and cost to collect.
- Develop regular reporting and operating reviews for executive leadership, service lines, and individual providers.
- Partner with Accounting to support accurate revenue recognition, contractual allowance estimates, bad debt reserves, and financial reporting.
- Use data and business intelligence tools to identify trends, quantify opportunities, and drive measurable improvements.
Vendor & Team Leadership- Manage third-party and offshore RCM vendors against service-level agreements, performance scorecards, and improvement plans.
- Evaluate and implement technology, automation, and workflow improvements to increase efficiency and accuracy.
- Build, lead, and develop the platform RCM function, establishing performance expectations and a culture of accountability and continuous improvement.
- Communicate current-state challenges, recommendations, and progress to Finance, clinical and operating leadership, and the private equity sponsor.
What We're Looking For- Bachelor's degree in business, accounting, healthcare management, or a related field.
- At least 5 years of management experience in healthcare revenue cycle, revenue cycle consulting, or the medical insurance industry, including leadership across multiple sites or entities.
- Strong understanding of physician professional billing, third-party reimbursement, Medicare and Medicaid regulations, and healthcare billing compliance.
- Experience managing outsourced or offshore revenue cycle vendors and holding them accountable to performance expectations.
- Hands-on experience with practice management systems, EMR platforms, clearinghouses, and revenue cycle reporting.
- Strong analytical skills, including advanced Excel proficiency and the ability to translate complex data into actionable recommendations.
- Excellent communication, problem-solving, and leadership skills, with the ability to influence stakeholders and lead through ambiguity.
- Ability to manage competing priorities in a fast-paced, growth-oriented organization.
Preferred Qualifications- MBA or relevant certification, such as CRCR, CPC, or CHFP.
- Experience consolidating revenue cycle operations across acquired practices in a multi-entity or private equity-backed organization.
- Post-acute care experience in skilled nursing, long-term care, or assisted living, particularly physician professional billing and specialty services such as podiatry or psychiatry.
- Experience with ACOs, value-based care, risk adjustment coding, and quality reporting.
- Experience with CMS and payer audits, payer contracting, and billing system conversions.
- Familiarity with business intelligence tools such as Power BI or Databricks.
Why Join Us?- Meaningful leadership opportunity: Shape and lead the platform's revenue cycle strategy as the organization continues to grow.
- Build and improve: Standardize operations, implement scalable processes, and influence how RCM evolves across multiple service lines.
- Visible impact: Work directly with Finance and operating leadership to drive financial performance and operational improvements.
- Growth and integration: Help bring organizations together through continued expansion and acquisitions.
- Mission-driven healthcare: Support clinical teams delivering care to patients in post-acute and senior care settings.
If you're a strategic, data-driven revenue cycle leader who enjoys building scalable operations and driving measurable results, we'd love to hear from you.
