Salary $110,000 (bonus eligible)Additional Benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1), 3 weeks vacationDirector of Retail | OEGRTThe Director of Retail leads onsite Rank + Rally operations at Rogers Place and reports to the Vice President of Marketing (OEG) on site locally, with a dual roll-up to the Area Director of Retail Operations (Rank + Rally). The role's main responsibility is for the overall performance at all retail locations that include the Rogers Place Arena, the Flagship Official Team Store, Ice District activations, and e-commerce. The GM of Retail, Operations and Visual Merchandising Manager, Senior E-commerce Manager, and all Retail Managers report to the Director of Retail, who also has direct oversight of all supervisors, and all hourly staff. This position will develop leaders, oversee retail standards, and control expenses, while focusing on marketing and sales initiative opportunities. This position is the client liaison to all retail activations and he or she will lead a Management Team to hit sales targets, P&L objectives, and drive profitability.
- Responsible for the overall financial results of every location, from sales through gross margin.
- Coordinate a product and category mix for Retail Program Buy with an emphasis on creating a unique and exclusive mix that sets locations apart from competitors.
- Oversee and uphold visual presentation standards at all locations by implementing a vision to the Merchandising Manager to execute.
- Implement, execute and follow up on operational and safety policies & procedures.
- Plan and execute client store specific events based on the promotional calendar to drive business.
- Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume.
- Oversee P&L's, approve all expenses, and hold team accountable to Variable Labor and end of Month COS.
- Work with client on approvals for high-level expenditures surrounding CapEx.
- Manage staff by recognizing great performance and addressing performance issues. Create a healthy culture to drive desired results.
- Conduct regular meetings with Management to insure communication is shared throughout the team at all levels.
- Train and coach to guest-centric customer service standards while promoting salesmanship as part of the culture.
- Approve schedules and manage variable labor spend accordingly.
- Executes reporting and analytics as needed for purchasing, distribution, or financial analysis.
- Reviews all month end information for retail activations. Game plans around opportunities and recognizes achievements.
- Coordinates design elements and location build-outs for retail activations.
- Assist special events such as outside sporting events, concerts and other consigned business.
Required Skills:- Minimum of 3 years of Store Director or GM level retail management experience OR 3 years of Multi Unit Management Experience.
- Bachelor's Degree preferred.
- Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others.
- Ability to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule.
- Must excel at communication with customers, employees, vendors, and management at a variety of levels.
Physical Demands:- Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office.
- Lifting of heavy objects (30-50 lbs.) on a semi-regular basis
- Frequent stretching, reaching and bending
