Job DescriptionThe Director of Restaurants is a key member of the Food & Beverage senior leadership team and will be instrumental in driving the vision, culture, and continued evolution of the division's restaurant experience.
At Fairmont, exceptional service, thoughtful design, and distinctive flavors are the hallmarks of every memorable dining experience. As Director of Restaurants, your leadership and vision will shape a dynamic restaurant program that reflects the luxury, sense of place, and character of Fairmont Orchid. From concept and design to execution across multiple outlets, you will create distinctive dining experiences that complement each venue's individual identity while telling a cohesive story of the resort and the Fairmont brand.
You will inspire the creation of memorable dining experiences through thoughtful collaboration with our Culinary Team, drawing inspiration from Hawaii, local ingredients, culture, and the unique personality of each outlet. Your leadership will ensure every restaurant experience is thoughtfully curated, beautifully presented, and designed to Turn Moments into Special Memories for our guests.
What you will be doing:- Drive financial and operational objectives for all Restaurant outlets by effectively managing revenue, labor, food and beverage costs and operating expenses; analyzing performance and initiating corrective action as needed.
- Lead the day-to-day operations and overall restaurant strategy across [RESTAURANT NAMES/COUNT] within the 540-room luxury resort, ensuring consistent execution of Fairmont brand standards, service standards and operational excellence.
- Elevate the guest experience by creating memorable and distinctive dining experiences that reflect the luxury, sense of place and unique personality of Fairmont Orchid.
- Drive the development and evolution of restaurant concepts, menus, service experiences, activations and outlet identity in partnership with the Culinary Team, ensuring each venue has a distinctive personality while contributing to a cohesive Fairmont Orchid dining story.
- Partner closely with the Culinary Team to bring each restaurant's vision to life through thoughtful menu development, presentation, service style and guest experience, creating compelling dining destinations for both hotel and external guests.
- Champion innovation and industry trends while thoughtfully incorporating local Hawaii ingredients, culture and inspiration into dining experiences that create a meaningful connection to our destination.
- Consistently drive innovative promotions, activations, menus, concepts and marketing initiatives in partnership with the Sales & Marketing division to position our restaurants as preferred dining destinations for both hotel and external guests.
- Monitor, evaluate and audit food quality, presentation, service, guest experience and feedback; identify opportunities for improvement and implement action plans to continuously elevate the dining experience.
- Foster a positive and engaging work environment through consistent communication, colleague feedback, coaching and development, creating a culture of excellence, accountability and passion for hospitality.
- Oversee the selection, training, development and career growth of Restaurant leaders and colleagues, ensuring the team is equipped to deliver exceptional service and memorable dining experiences.
- Control food and beverage purchasing, inventory and cost of sales in partnership with the Culinary Team, Food & Beverage leadership and Purchasing; monitor inventory and ensure achievement of budgeted cost targets.
- Partner with Food & Beverage leadership to develop annual budgets, monthly forecasts and strategic plans for Restaurants; monitor results and achieve established financial and operational goals.
- Implement and maintain effective controls for food, beverage, labor and operating expenses while maximizing profitability without compromising the guest experience.
- Partner with the Assistant Food & Beverage Director and outlet leaders to ensure restaurant environments, table settings, service presentation, retail displays and guest-facing elements are visually compelling, commercially effective and aligned with each outlet's concept.
- Actively resolve guest concerns and service opportunities in a timely and professional manner, using each interaction as an opportunity to recover, build trust and create a memorable experience.
- Promote and maintain high standards of cleanliness, sanitation, safety and maintenance throughout all Restaurant outlets, ensuring compliance with hotel policies and regulatory requirements.
- Contribute to the overall success of the Food & Beverage division by actively participating in leadership meetings, hotel committees, strategic initiatives and cross-departmental collaboration.
- Actively support and promote Fairmont Orchid's environmental program and restaurant-specific sustainability initiatives, including responsible purchasing, local sourcing and reduction of food waste where applicable.
- Collaborate with other departments, leaders, colleagues and community partners to contribute to the overall luxury operation and continued success of Fairmont Orchid.
QualificationsYour experience and skills include:Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
High volume hotel experience is desirable.
Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.
Outstanding Social & PR skills to develop strong customer engagement
High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required
Great networking with Wedding and MICE Planners.
Sommelier or Mixologist training is an advantage.
Experience with an unionized environment is an advantage
Additional InformationSalary Range: $90,000-$100,000
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.
