5-7 years of experience in residential operations or hospitality management
Strong leadership and mentoring skills
Proven ability to manage budgets and financial statements
Excellent communication and interpersonal skills
Knowledge of property management laws and regulations
Experience in luxury service environments
Ability to develop and implement operational plans
Responsibilities
Establish and execute annual residential operations plans
Educate and mentor property team on updates and priorities
Ensure compliance with Hilton policies and brand standards
Conduct performance reviews for residential personnel
Direct and supervise team members in operational responsibilities
Manage relationships with homeowners and HOA Board
Monitor and analyze monthly profit and loss statements
Benefits
Comprehensive health and wellness programs
Opportunities for professional development and training
Employee discounts on hotel stays and services
Flexible work schedules
Retirement savings plans with company match
Full Job Description
Job Description
Responsibilities
As a Director of Residences, specifically you will be responsible for performing the following tasks to the highest standards:
Leadership
Establish and execute an annual residential operations plan to include hospitality services (standard and requested), risk management, preventive maintenance and ongoing regular maintenance plans for the property in compliance with the brand standards
Educate property team on residential updates, priorities and programs
Ensure all Hilton policies, procedures, and brand standards are implemented and carried out
Mentor, lead, and develop team members, including training programs to produce in-depth qualified personnel, to ensure continuity of management, and prepare for succession/vacancies as well as for future residential managerial roles
Complete performance reviews for all residential personnel including management, according to established performance standards
Direct and supervise all team members in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary
Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner
Services & Operational Management
Implement and consistently execute hospitable residential service and product quality standards in accordance with the brand
Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner's satisfaction at the highest level
Personally meet and interact with owners, review all owner comments/resident satisfaction survey results and follow up on any owner service issues or needs
Respond appropriately in the event of any residential emergency or safety situation complying with applicable laws ensuring homeowner and team safety
Develop and maintain working relationships with the hotel team and residents HOA Management
Manage, schedule, and conduct meetings with the HOA Board of Directors, lead HOA budgeting as well as the quarterly, annual, and special meetings
Maintain an understanding of all laws and governing documents (by-laws, declaration, rules and regulations, services and access agreements, etc.) pertaining to the operation of the residential entities
Share and explain all rules and regulations to homeowners and assist them regarding their entitlements as it relates to their ownership
Financial Management
Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary
Lead residential budgeting process and annual meetings in accordance with the governing documents and laws
Manage expenses in accordance with the budget
Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis
Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance
Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs
Manage all purchasing, procurement and third-party contracts on behalf of the residences
Asset Management
Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies
Prepare and execute capital expenditure plan/reserve study plan
Actively participate in all appropriate property committees (e.g., environmental impact program, safety committees, etc.)
Ensure the residential facilities/common areas are well maintained (including preventive maintenance and cleaning) in partnership with the Directors of Housekeeping and Director Property Operations.
Sincerely Elegant Service:
As an iconic brand of luxury hotels and resorts, our anticipatory, personalized and bespoke service extends to our Resident guests.
Director of Residences is responsible for all touchpoints of the Waldorf Astoria Experience for Resident guests. The luxury mixed-use space is unique in its location and will require a specific skill-set of passion, dedicated luxury experience and a willingness to create unforgettable moments for guests and team members alike.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
