Bachelor's degree in Hospitality Management, Business Administration, or related field.
7-10 years of luxury residential management experience, preferably in high-end hotels or residences.
Track record of exceptional customer service and operational excellence.
Strong financial acumen in budgeting and financial management.
Excellent leadership and communication skills.
Ability to thrive in fast-paced, dynamic environments.
Proficiency in property management software and Microsoft Office Suite.
Responsibilities
Oversee daily operations ensuring top-notch service and resident satisfaction.
Develop operational policies to enhance the residential experience.
Coordinate with hotel management for seamless service integration.
Establish and maintain strong relationships with residents, addressing their concerns promptly.
Organize resident events and activities to promote community atmosphere.
Serve as primary resident contact for personalized service.
Manage budgets, including financial forecasting and reporting.
Benefits
Medical/Dental/Vision Insurance
Company matched 401(k) plan
Company matched Health Savings Plan
Flexible Spending
Paid Holidays
Paid Time Off
Paid Sick Leave
Employee Assistance Program
Free Parking
Employee Recognition Programs
Colleague meals
Colleague Referral Incentive program
Full Job Description
Director of Residences
Summary of Position
The Director of Residences oversees the management and operations of our luxury residential units. The ideal candidate will have a strong background in residential management within a luxury hotel or high-end residential environment, demonstrating exceptional leadership, customer service, and operational skills.
Roles and Responsibilities
Oversee the daily operations of the residences, ensuring the highest standards of service, maintenance, and overall resident satisfaction.
Develop and implement operational policies and procedures that enhance the residential experience.
Coordinate with the hotel's management team to ensure seamless integration of services and amenities for residents.
Establish and maintain strong relationships with residents, addressing their needs and concerns promptly and effectively.
Organize and manage resident events, activities, and services that enhance the community atmosphere.
Serve as the primary point of contact for residents, ensuring a personalized and attentive experience.
Develop and manage the residences' budget, including forecasting, expense control, and financial reporting.
Oversee billing and collection processes, ensuring accuracy and timeliness.
Implement cost-effective measures without compromising service quality.
Lead, motivate, and manage the residential team, including hiring, training, and performance evaluations.
Foster a positive and collaborative work environment that promotes professional growth and high standards of service.
Coordinate with various departments to ensure smooth operations and effective communication.
Ensure the residences are maintained to the highest standards, coordinating with maintenance and housekeeping teams.
Conduct regular inspections and address any maintenance issues promptly.
Implement and oversee preventive maintenance programs.
Ensure compliance with all legal, safety, and regulatory requirements.
Develop and implement safety and emergency procedures.
Stay informed of industry trends and best practices to continuously improve operations.
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 7-10 years of experience in luxury residential management, preferably within a high-end hotel or residential environment.
Proven track record of delivering exceptional customer service and operational excellence.
Strong financial acumen, with experience in budgeting and financial management.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in property management software and Microsoft Office Suite.
Knowledge of local real estate laws and regulations is a plus.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing.
Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Physically able to walk and sit for extended periods of time
