Position Summary
Grounded in CoralTree’s purpose to Serve from the Heart, the Director of Residences serves as the strategic and operational leader of the Residences at Napa First Street, a luxury mixed-use hotel and residence property.
This role is responsible for a successful opening and ongoing operation, overseeing all aspects of hospitality operations, homeowner association management, residential operations, rental program performance, owner relations, capital planning, and team leadership while delivering exceptional experiences for owners, guests, and team members alike.
The Director of Residences serves as a trusted advisor to the Managing Director, ownership and the Board of Directors, balancing luxury hospitality execution with long-term asset stewardship and operational excellence. This position requires a collaborative, dynamic, forward-thinking leader who thrives in both strategic planning and hands-on execution and who can successfully lead within the unique environment of a luxury property in the Napa Valley.
Success in this role will be measured through opening execution, owner satisfaction, guest experience, team engagement, operational excellence, financial performance, rental program results, and preservation of long-term asset value.
Relationships
The Director of Residences is responsible for leading, inspiring, and developing the on-site residential operational team while maintaining a culture of accountability, collaboration, and service excellence.
This position works closely with the Managing Director, CoralTree regional leadership teams, ownership representatives, HOA Boards of Directors, community stakeholders, hotel staff and hotel leadership. The Director of Residences will maintain strong relationships with owners, guests, local business partners, contractors, hotel teams, and organizations throughout Napa Valley and the surrounding region.
The role requires a highly visible, relationship-driven leader with exceptional communication skills, emotional intelligence, professionalism, and executive presence.
Responsibilities
Strategic Leadership & Operations
- Provide overall strategic and operational leadership for the Residences at the First Street Hotel Napa, ensuring alignment between ownership objectives, HOA priorities, CoralTree standards, and long-term asset positioning.
- Lead all day-to-day operations including hospitality services, residential operations, engineering, housekeeping, concierge, rental operations, owner services, and property maintenance.
- Foster a culture centered on luxury service, accountability, collaboration, innovation, and continuous improvement.
- Develop and execute annual business plans, operational strategies, budgets, forecasts, and performance objectives.
- Effectively position and differentiate the residential property within the luxury residential resort and hospitality marketplace.
- Ensure the residential property is operated safely, securely, and in compliance with company standards and regulatory requirements.
Owner, HOA & Board Relations
- Serve as the primary liaison and trusted advisor to ownership representatives, HOA Boards of Directors and residential owners.
- Lead preparation and presentation of Board packages, operating reports, reserve planning updates, capital project recommendations, and annual budgets.
- Schedule and facilitate Board meetings, annual association meetings, and owner communications.
- Ensure compliance with governing documents, association policies, operational standards, and regulatory requirements.
- Create strategic alignment between ownership, HOA Boards, CoralTree leadership, and operational teams.
Residential Operations
- Oversee all aspects of the residential experience, including owner relations, reservations, communications, usage management, and service delivery.
- Develop, own and execute events and programs for residential owners to drive owner engagement
- Ensure residential units, common areas, and amenities are maintained to luxury residential standards through disciplined operational oversight and quality assurance programs.
- Lead rental program operations to maximize owner participation, guest satisfaction, operational efficiency, and financial performance.
- Ensure seamless and highly personalized owner and guest arrival and departure experiences.
- Work closely with all stakeholders to successfully open the Residences at the First Street Hotel & Residences Napa
Financial & Asset Management
- Maintain full responsibility for the financial success and operational performance of the property.
- Develop and manage annual operating budgets, capital budgets, forecasts, and long-range business plans.
- Deliver accurate forecasting projections and implement effective operational adjustments to maintain profitability and operational integrity.
- Lead long-term capital planning initiatives, reserve study execution, preventative maintenance strategies, renovation projects, and asset enhancement initiatives.
- Collaborate with Managing Director, contractors, project managers, ownership, and CoralTree leadership on property improvement and renovation projects.
Team Leadership, Culture, and Community Engagement
- Demonstrates the highest ethical standards, professionalism, and integrity.
- Builds trust and credibility with ownership, Boards, guests, team members, hotel leadership and community stakeholders.
- Attracts, develops, and retains talented leaders and team members.
- Successfully manages organizational change and drives continuous improvement.
- Creates alignment around strategic vision, operational goals, and service culture.
- Leads with empowerment, accountability, teamwork and an entrepreneurial spirit to drive employee engagement.
- Champion CoralTree’s culture, values, and service philosophy throughout the organization.
- Drive continuous learning, organizational development, and positive change management initiatives.
- Effectively represent the property within the local community, regionally, and nationally.
- Build strong relationships with community partners and stakeholders while enhancing the property’s reputation and market positioning.
Qualifications
Desired Attributes
- Exceptional leadership and team development skills
- Strong operational and financial acumen
- Experience working with affluent owners, Boards, and stakeholders
- Excellent written and verbal communication skills
- High emotional intelligence and executive presence
- Resourceful, entrepreneurial, collaborative, and solutions-oriented mindset
- Strong sense of urgency, accountability, and professionalism
- Proven ability to balance exceptional owner and guest experiences with operational efficiency
Job Qualifications
- Bachelor’s degree preferred.
- Minimum 5 years of progressive leadership experience within luxury hospitality, residential resort, private club, HOA, or mixed-use resort environments.
- Previous Director or senior executive leadership experience strongly preferred.
- Experience overseeing luxury residential operations, rental management, and HOA governance strongly preferred.
- Pre-opening experience strongly preferred.
- Experience operating and positioning a comparable luxury asset preferred.
- Demonstrated experience leading capital projects, reserve planning initiatives, and asset enhancement programs.
- Strong knowledge of hospitality financial management, forecasting, budgeting, and operational controls.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits,
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
- Team member free room night program
Salary range: $100,000 - $110,000/yr.
Location: First Street, Downtown Napa. CA
This job posting will be open through 12/30/2026 or until the position has been filled.
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
