Bachelor's Degree in Science, Engineering, or related field required
Minimum 10 years of progressive Quality experience in FDA-regulated environments
Experience leading multi-site quality initiatives
Expertise in core Quality System processes, including change control and document management
Strong analytical skills for KPI development and governance
Responsibilities
Lead governance of change control and document management processes across multiple sites
Define and standardize quality processes to ensure compliance and efficiency
Drive cross-site process improvements aimed at cycle time reductions
Streamline quality KPI reporting and integrate automated solutions
Serve as the quality interface for pharmaceutical customers, enhancing communication and trust
Benefits
Hybrid work model requiring onsite presence three days a week
Opportunity to lead quality transformation across multiple manufacturing sites
Engagement with key pharmaceutical clients, enhancing professional visibility
Access to structured continuous improvement methodologies
Collaboration in a dynamic and matrixed work environment
Full Job Description
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.
Job Summary
The Director, Quality Assurance serves as an Operating Unit-level Quality Transformation leader for the Drug Delivery Devices portfolio. Reporting to the Senior Director of Quality, this role is accountable for driving cross-site harmonization and operational excellence across three manufacturing sites, with explicit governance responsibility for change control and document management processes.
This position leads multi-site process improvement initiatives focused on simplifying workflows, reducing cycle times, and standardizing best-in-class quality practices. The Director is responsible for defining and institutionalizing Operating Unit-level quality governance standards, partnering closely with site Quality leaders to implement harmonized processes while respecting site-specific operational needs.
In addition, this role owns Operating Unit quality metrics governance and modernization. The Director will streamline KPI reporting, transition manual reporting structures to automated and scalable solutions, and provide executive-level visibility into quality performance trends and risk indicators.
Externally, the Director serves as the primary quality interface for key pharmaceutical customers within the Operating Unit. This includes leading quality discussions during business reviews, proactively communicating performance insights, and strengthening customer confidence through transparent and data-driven engagement.
This role operates in a matrix environment, influencing site Quality teams and cross-functional stakeholders without direct reports. The position requires strong executive presence, enterprise-level thinking, and a demonstrated ability to drive measurable quality transformation across complex, multi-site environments
Essential Duties and Responsibilities
Operating Unit Quality Governance & Harmonization
Accountable for Operating Unit-level governance of change control and document management processes across three manufacturing sites.
Define, standardize, and institutionalize harmonized quality processes that balance regulatory compliance, operational efficiency, and customer expectations.
Establish clear process ownership models and transition stabilized processes to designated site or enterprise process owners.
Ensure alignment of site-level execution with Operating Unit quality standards and performance objectives.
Identify and eliminate process complexity, redundancy, and inefficiencies across sites.
Define standard metric definitions and reporting cadences across sites.
Provide executive-level dashboards and performance insights to Operating Unit leadership.
Identify leading indicators of quality risk and performance degradation.
Executive Customer Quality Leadership
Serve as the primary quality interface for key pharmaceutical customers within the Operating Unit.
Lead quality discussions during Quarterly Business Reviews and executive customer meetings.
Provide data-driven performance updates, proactive risk communication, and continuous improvement roadmaps.
Strengthen customer confidence through transparency, consistency, and harmonized quality execution.
Partner with Commercial and Operations to address systemic quality concerns impacting customer experience.
Education
Bachelor's Degree in Science, Engineering, or related field required
Preferred Knowledge, Skills and Abilities
Deep knowledge of core Quality System processes within FDA-regulated medical device or combination product environments, including change control, document management, CAPA, and risk management principles.
Strong understanding of applicable global medical device regulations and standards (e.g., 21 CFR Part 820, ISO 13485, ISO 14971, EU MDR), with the ability to translate regulatory expectations into practical and scalable quality processes.
Demonstrated ability to design, standardize, and harmonize quality processes across multiple manufacturing sites.
Practical experience applying Lean, Six Sigma, or other continuous improvement methodologies to reduce cycle times and improve process transparency.
Strong analytical capability, including development and governance of quality KPIs and performance dashboards.
Experience modernizing reporting structures and supporting automation of quality data tracking and visualization tools.
Ability to operate effectively in a matrixed and geographically diverse organization, influencing without direct authority.
Executive-level verbal and written communication skills, with the ability to present complex quality information clearly to senior leadership and external customers.
Strong business acumen with the ability to balance compliance requirements, operational efficiency, and customer expectations.
High degree of ownership, accountability, and strategic thinking.
Strong organizational and follow-through skills with the ability to manage multiple cross-site initiatives concurrently.
Work Experience
Minimum 10 years of progressive Quality experience in FDA-regulated medical device or combination product environments.
Demonstrated experience leading cross-site or multi-site quality initiatives.
Experience governing or improving core Quality System processes (e.g., change control, document management, lifecycle processes).
Experience operating effectively in a matrix environment without direct authority.
Experience interfacing with external customers on quality-related matters.
Travel Requirements
20%: Up to 52 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises if in the plant facility.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger and reach with hands and arms.
Use written and oral communication skills.
Read and interpret data, information, and documents.
Must maintain the ability to work well with others in a variety of situations.
Must be able to multi-task, work under time constraints, problem solve, and prioritize.
Ability to make independent and sound judgments.
Observe and interpret situations, analyze, and solve problems.
What We Offer
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion-where all voices are heard and respected in a supportive environment.
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week
#LI-DJ1 #LI-HYBRID
About West Pharmaceutical Services, Inc
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2019 net sales of $1.84 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.
