JOB SUMMARYThe Director of Property Management leads the operational performance of the organization's affordable housing portfolio, ensuring excellence in day-to-day property management across all communities. This role provides strategic leadership and oversight to Regional Property Supervisors and property management teams, driving operational efficiency, regulatory compliance, resident satisfaction, and financial performance. The Director ensures that all properties are managed in accordance with organizational policies, affordable housing program requirements, management agreements, and ownership objectives while fostering a culture of accountability, service excellence, and continuous improvement.
The Director is accountable for overall portfolio performance, including occupancy and vacancy management, rent collections, budget adherence, resident relations, property condition standards, regulatory compliance readiness, staffing effectiveness, and operational execution. This role drives performance across all communities by ensuring strong financial results, high-quality resident relations, well-maintained properties, and consistent compliance with organizational policies and affordable housing program requirements.
ESSENTIAL JOB RESPONSIBILITIES - Direct the day-to-day property management operations of the affordable housing portfolio.
- Direct, coach, and support Regional Property Supervisors and onsite property management teams to achieve operational, financial, and compliance objectives.
- Oversee staffing strategies, workforce planning, recruitment, training, succession planning, and employee development for property management personnel.
- Ensure portfolio performance targets are met in areas including occupancy, vacancy reduction, rent collections, resident retention, and overall property operations.
- Oversee annual operating budgets, monitor financial performance, analyze variances, and implement corrective actions to maximize property performance.
- Ensure compliance with all applicable affordable housing regulations, including LIHTC, HUD, Section 8, state and local housing programs, and other regulatory requirements.
- Establish and monitor performance standards, policies, procedures, and best practices to promote operational excellence and consistency across the portfolio.
- Monitor portfolio occupancy trends and report performance and significant concerns to the President.
- Coordinate with the Compliance team in preparation for Management and Occupancy Reviews (MORs), agency inspections, file reviews, audits, and other regulatory monitoring.
- Ensure operational findings are addressed timely and corrective action plans are implemented.
- Monitor recurring findings and work with Compliance and Regional Property Supervisors to prevent repeat deficiencies.
- Ensure properties are safe, well-maintained, and aesthetically maintained through effective coordination with maintenance and capital improvement teams.
- Coordinate with Maintenance leadership regarding significant maintenance concerns, unit readiness, preventive maintenance, capital needs, and recurring property issues.
- Monitor resident satisfaction initiatives and support the resolution of complex resident issues, complaints, and community relations matters.
- Review complex or high-risk resident situations and coordinate with Compliance, Human Resources, Maintenance, legal counsel, or other departments when appropriate.
- Identify recurring resident concerns that may indicate broader operational or policy issues.
- Oversee operational coordination of eviction matters.
- Ensure property teams maintain appropriate documentation and follow established procedures before matters are referred for legal action.
- Participate in leadership and ownership meetings and provide updates regarding portfolio performance, operational risks, staffing, vacancies, resident matters, and significant property concerns.
- Support organizational strategic planning initiatives and special projects.
- Represent the organization in meetings with ownership groups, government agencies, industry partners, and community stakeholders.
- Perform other related duties and responsibilities as assigned.
REQUIRED QUALIFICATIONS- Associate's or Bachelor's degree in Property Management, Business Administration, Real Estate or a related field, preferred.
- Industry certifications such as Certified Apartment Manager (CAM), Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), Fair Housing Specialist (FHS), or equivalent.
- Minimum of seven (7) years of progressively responsible property management experience.
- Minimum of five (5) years of leadership experience managing multi-site affordable housing portfolios.
- Experience with LIHTC, HUD, Section 8, and other affordable housing programs required.
- Exceptional understanding of US Department of Housing and Urban Development (HUD) Handbook 4350.3, Low-Income Housing Tax Credit (LIHTC) program requirements and 504 Fair Housing Laws.
- Accounting and/or budget management experience; ability to review, analyze, and approve property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
- Must possess excellent interpersonal skills.
- Professional demeanor and ability to exercise discretion, confidentiality and good judgement.
COMPUTER & SOFTWARE SKILLS- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Comfort with cloud-based collaboration tools such as Microsoft Teams, SharePoint, and OneDrive.
- Strong digital meeting platforms (like Microsoft Teams, Zoom, Google Meet & Webex).
- Executive-level presentation design (PowerPoint, Keynote).
- Strong command of property management software platforms such as Yardi and RealPage
Travel and Commuting Requirements- This position is based in the corporate office and requires regular travel to portfolio properties throughout the assigned service area.
- Frequent local travel is required to conduct property inspections, attend meetings, provide operational support, and oversee community performance.
- Must possess a valid California Driver's License, maintain an acceptable driving record, and have reliable transportation.
- Occasional overnight travel may be required for training, conferences, organizational meetings, or special projects.
- Ability to travel up to 25% to 50% of work time depending on portfolio needs.
