Overview
Bridge of Promise's Director of Program and People is our key executive responsible for program quality and program personnel. This leader oversees two program locations, manages Program Managers, ensures a cohesive and robust program for members across locations, and develops community partnerships that expand opportunities for member engagement. This is an in-person position requiring regular onsite presence at our Bellevue and Kent locations.
Key Responsibilities
Team Leadership
- Provide strategic and operational leadership across Bridge of Promise program locations, ensuring strong coordination, clear accountability, and consistent execution.
- Directly supervise and support Program Managers across both locations.
- Lead recruitment, hiring, onboarding, and integration of program staff.
- Partner with the Deputy Director to maintain appropriate staffing levels, program coverage, and continuity across locations.
- Serve as the primary program liaison to organizational leadership, communicating program priorities, performance, opportunities, and challenges.
Staff Development and Growth
- Lead performance management, coaching, and professional development for Program Managers and program staff.
- Develop and oversee onboarding and ongoing training plans to ensure staff have the skills, knowledge, and resources needed to succeed.
- Review and recommend compensation changes for program staff in alignment with organizational priorities and established Bridge of Promise processes.
Program Management and Quality
- Oversee program quality, content, and implementation across locations to ensure consistency, member engagement, individual choice, safety, and alignment with organizational goals.
- Partner with Program Managers to identify and resolve significant personnel and program concerns.
- Collaborate with others leaders and staff to resolve complex member or family situations.
- Review and approve monthly program calendars and identify opportunities for new activities, experiences, and community engagement.
- Partner with the Director of Growth & Development and Program Managers to coordinate prospective member visits, onboarding, program placement, and member schedules.
- Collaborate with Deputy Director on annual summer program planning, ensuring program readiness across staffing, schedules, activities, and operational needs.
- Manage program budgets, monitor key performance indicators, and use data to inform resource allocation and operational decisions.
Community Partnerships
- Develop relationships with local businesses, organizations, and community partners that expand opportunities for member activities and engagement.
- Maintain community relationships through appropriate communication and follow-up in partnership with the Executive Director and other organizational leaders.
- Represent Bridge of Promise at resource fairs, community events, and other member-focused activities.
- Collaborate with the Executive Director on fundraising activities, as needed.
Core Competencies
- People Leadership: Able to effectively and compassionately lead, manage, and motivate a large team.
- Program Leadership. Able to assess whether programs are engaging, consistent, safe, and aligned with mission.
- Relationship Building. Strong at building trust with staff, members, families, community partners, and organizational leaders.
- Disability Support: Demonstrates an understanding of the disabled community's needs and the importance of choice and engagement.
- Effective Communication: Communicates clearly and professionally with staff, members, parents and key vendors both verbally and in writing.
- Multi-tasker: Manages multiple projects concurrently with ease, adapting quickly to meet evolving needs and priorities effectively.
- Problem Solver: Independently solves problems, embracing mistakes as learning opportunities, learns from mistakes, and seeks assistance when necessary to achieve optimal outcomes.
- Budget Management: Responsible for managing the monthly budget efficiently, ensuring resources are allocated to maximize program effectiveness.
- Operational Excellence: Ensures the program's alignment with the organization mission and goals, maintaining high standards for safety, cleanliness, engagement, and individual choice.
Minimum Qualifications
- Bachelor's degree in human services, education, nonprofit management, business administration, or a related field; equivalent combination of education and relevant experience may be considered.
- 3+ years of experience supervising and developing staff, including experience managing managers or other supervisory-level employees.
- 5+ years of progressive program management experience, including implementing processes that support consistency, accountability, and continuous improvement.
- Demonstrated experience leading multi-site programs or complex program operations, with availability to work onsite in Bellevue and Kent.
- Experience with recruiting, hiring, onboarding, training, coaching, and performance management.
- Strong organizational and project-management skills, with the ability to manage competing priorities, multiple locations, and concurrent initiatives.
- Strong communication, conflict-resolution, and problem-solving skills, including the ability to navigate sensitive staff, member, and family situations.
- Ability to successfully complete background checks and required organizational training.
Preferred Qualifications
- Experience working with individuals with developmental disabilities and an understanding of person-centered support, individual choice, and engagement.
- Familiarity with behavioral interventions, positive behavior support, and caregiving practices.
- Experience managing program budgets, tracking key performance indicators, and using data to inform operational decisions.
- Experience developing and maintaining partnerships with community organizations, businesses, and other external stakeholders.
- Experience in a nonprofit, human services, education, or community-based program environment.
Compensation and Benefits
$80,000-90,000 DOE. Bridge of Promise offers a competitive compensation package. Our benefits include a 401K retirement plan, medical and dental coverage, a Flexible Spending Account (FSA) option, and paid time off.
