Director of Private Banking

Overview

The Director of Private Banking leads, manages, and coordinates all the processes, functions, and activities pertaining to the organizational units of Private Banking. The role will require to lead the sales efforts of the division in a manner consistent with the goals and objectives of Private Banking, assure profitable operations within the units, comply with regulatory requirements, and maintain competitive stance within the market. Responsibilities include working closely with all Private Banking Relationship Managers within the units, ensuring that the client-facing performance, functions and workflows of the organizational unit ensure excellence and efficiency in client experiences, and within the established control framework. The job includes management decision-making and leading the performance assessment of the associates. This is a producing leadership role. The incumbent is expected to personally be involved in sales efforts while leading the division's Relationship Manager team, with an approximate allocation of 80% leadership and 20% personal production.

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning, and overall contribution to strategic organizational goals
• Manage profitability of the units, the client, and direct new business development and current customer retention activities to generate fee revenues for supervised functional areas. Ensure high-quality customer experience is maintained through departmental operations and actions.
• Serve as the senior client-facing representative of Private Banking with the bank's most significant clients and prospects, and transition clients to the appropriate banker or advisor for ongoing management.
• Develop sales strategies for the Private Banking team, including guiding internal and external presentations, training, and cross-selling opportunities between units to assist in revenue generation efforts.
• Provide management, leadership, and supervision to direct and indirect reports through clearly communicated department goals/direction. Personnel management may include working with Human Resources to handle associate questions/problems, providing an annual salary budget, performing the annual review for each direct report, and handling any staffing issues.
• Compliance/Regulatory: Interact with regulatory agencies and internal Compliance and Audit to provide all requested information in a timely manner. Also, manage risk through complying daily with policy and procedures of Trustmark and government agencies.
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's Degree in Business, Finance or a related field, or equivalent work experience
• 5 years of Leadership experience including manager and team lead AND
• 8 years of Direct private banking lending experience through personal production or a leadership role.
• Extensive knowledge of Private Banking and bank financial products and services, including applicable laws and regulations
• Advanced sales skills to lead business development activities within Private Banking
• Experience working with affluent, high net worth and ultra high net worth clients.
• Experience in recognizing and handling troubled loans and problem customers
• Demonstrated experience with sales strategy and sales process development
• Advanced oral, written, and interpersonal communication skills
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multitask and work in a deadline-driven environment
• Ability to establish and maintain excellent working relationships with community, customers, employees, and administrative staff
• Preferably commercial lending banking experience or related work experience

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.