Certification as a Personal Care Administrator required.
Bachelor's degree in business, Social Work, Therapeutic Recreation, Nursing, or related field preferred.
Four years of recent experience in a personal care or skilled nursing environment.
Minimum of three years' supervisory experience.
Strong communication skills and organizational abilities required.
CPR certification with hands-on skills testing required upon hire.
Responsibilities
Lead licensure and DHS survey processes, ensuring compliance with regulations.
Assess residents to maintain or enhance quality of life and uphold resident rights.
Direct and support Personal Care staff, fostering accountability and teamwork.
Evaluate resident acuity to determine staffing levels and operational efficiency.
Manage annual operational and capital budgets for Personal Care Services.
Collaborate with healthcare professionals to standardize policies and procedures.
Benefits
$0 cost medical coverage option available.
Vacation Time/Flex Time and Paid Holidays offered.
Paid Lunch while working.
Option for pay in lieu of benefits.
Access to earned wages in real-time up to $500.
Tuition and Educational Reimbursement provided.
Discounts on meals and grocery gift cards.
Free Gym Membership included.
Discounted tickets for entertainment and travel.
Shoe and cell phone discounts available.
Employer matched Retirement Savings with financial planning support.
Commitment to internal leadership development, filling 50% of leadership roles from within.
Full Job Description
Director of Personal Care
Full Time
Pay: Starting at $100,000/year (Based on experience)
As a Director of Personal Care, you will carry out our Mission of Love by being responsible for the overall leadership, administration, and clinical oversight of Personal Care Services.
Our Director of Personal Care is responsible for the following:
Lead and actively participate in all licensure and Department of Human Services (DHS) survey processes, including preparation, on-site management, and development/implementation of plans of correction. Demonstrate and enforce current knowledge of Occupational Safety and Health Administration (OSHA), local, state, and federal regulations applicable to Personal Care Services. Monitor staff practices and documentation to ensure compliance with regulatory standards and organizational policies. Report, investigate, and document all allegations of resident abuse, neglect, or misappropriation of resident property in coordination with Social Services and Risk Management. Support Risk Management by reviewing and investigating resident, employee, and visitor accidents and incident reports, implementing corrective actions as needed.
Assess residents regularly to ensure needs are met and quality of life is maintained or enhanced. Ensure resident rights, dignity, privacy, and person-centered care principles are always upheld. Participate in the evaluation of applicants for admission to Personal Care (and Retirement Living, if applicable) to ensure appropriate placement and smooth transitions of care. Collaborate with medical providers, residents, and families to balance clinical needs with resident preferences and quality of life. Review, investigate, and resolve resident and family complaints, concerns, and grievances in a timely and respectful manner.
Direct, supervise, and support Personal Care staff, fostering a culture of accountability, teamwork, and engagement. Collaborate with Human Resources on recruitment, interviewing, hiring, onboarding, and mentoring of new employees. Ensure timely completion of performance appraisals, coaching, counseling, and progressive discipline as necessary. Conduct and participate in routine staff meetings to communicate expectations, provide education, and address operational issues. Provide recognition, appreciation, coaching, and real-time feedback to staff through regular presence in resident care areas.
Evaluate resident acuity and census to determine appropriate staffing levels and skill mix. Implement and guide staffing models and scheduling practices that meet resident care needs and regulatory requirements. Monitor labor management, including payroll and overtime, and adjusting to support operational efficiency. Ensure adequate administrative and leadership presence within the Personal Care areas to support staff and residents.
Develop, evaluate, and manage the annual operational and capital budgets for Personal Care Services. Monitor monthly financial and operational performance and implement corrective actions as needed to meet budgetary goals. Participate in strategic planning to achieve department goals consistent with the mission and values of Masonic Village.
Collaborate with Administration, Nursing Services, and healthcare professionals to develop, update, and standardize Personal Care policies and procedures. Ensure policies are implemented consistently and effectively across the department. Maintain strong interdisciplinary relationships to support transitions of care, census goals, and continuity of services.
What You Need as a Director of Personal Care:
Certification as a Personal Care Administrator.
Bachelor's degree in business, Social Work, Therapeutic Recreation, Nursing or other Healthcare field preferred.
Four years of recent experience in a personal care or skilled nursing environment.
A minimum of three years' supervisory experience.
Ability to communicate effectively to ensure clear exchange of information with residents, families, visitors, and team members. Must possess strong organizational skills and basic computer proficiency.
CPR with hands-on skills testing required upon hire.
Benefits/Perks for Full Time & Part Time staff:
Industry-leading benefits such as $0 cost medical coverage option
Vacation Time/Flex Time and Paid Holidays
Paid Lunch (Paid while you work!)
Benefits/Perks for ALL staff:
Option for pay in lieu of benefits.
Pay on-demand. Access up to $500 of your earned wages in real-time.
Tuition and Educational Reimbursement
Discounts on meals
Free Gym Membership
Discounted Grocery gift cards
Discounted tickets for movies, theme parks, hotels, and MORE!
Shoe discounts
Cell phone discounts
Competitive pay rates to attract the best talent
Employer matched Retirement Savings with free financial planning
A commitment to growing our leaders, with at least 50% of our leadership positions being filled internally
