Job DescriptionThe Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of all food and beverage outlets, including The Restaurant, The Bar, In-Room Dining, and Pool Dining. This role ensures an exceptional guest experience that reflects the highest standards of luxury hospitality, while fostering a culture of accountability, collaboration, and continuous improvement.
This leader serves as a key partner to the Executive Chef, Hotel Leadership Team, and Talent & Culture, driving performance through strong leadership presence, operational discipline, and a deep commitment to Auberge's values and service philosophy.
KEY RESPONSIBILITIES- Champion Auberge's culture, fostering an environment of trust, accountability, and engagement across all outlets
- Lead, coach, and develop department leaders, building a high-performing and empowered management team
- Model intentional communication and inspire teams to deliver warm, anticipatory, and personalized service
- Drive alignment with "Promises & Practices," ensuring consistency in leadership behaviors and guest interactions
- Partner with Talent & Culture to support recruitment, onboarding, training, and retention strategies
- Oversee daily operations of The Restaurant, Bar, In-Room Dining, and Pool to ensure seamless execution and service consistency
- Establish, implement, and refine SOPs to improve efficiency, service delivery, and overall guest satisfaction
- Maintain Forbes 5-Star and Michelin-level standards across all outlets
- Ensure compliance with all health, safety, sanitation, and alcohol service regulations
- Collaborate closely with culinary leadership to ensure alignment between kitchen and front-of-house operations
- Ensure every guest interaction reflects luxury, personalization, and attention to detail
- Actively engage with guests, handling escalations with professionalism, empathy, and urgency
- Monitor guest feedback and implement improvements to enhance the overall dining experience
- Partner with Sales, Events, and Concierge to ensure seamless coordination for group and VIP experiences
- Oversee financial performance of all outlets, including budgeting, forecasting, and cost control
- Drive revenue through strategic initiatives, upselling, and innovative programming
- Analyze financial reports and KPIs to identify opportunities for improvement
- Manage labor effectively, ensuring alignment with business levels while maintaining service excellence
- Partner with Finance on reporting, forecasting, and long-term planning
- Lead performance management processes, including coaching, feedback, and disciplinary action when necessary
- Ensure consistent application of policies, procedures, and California labor laws
- Identify talent and create development plans to support internal growth and succession planning
- Support Management in Development (MDP) participants through coaching, mentorship, and exposure to outlet operations
- Promote a culture of recognition, engagement, and continuous feedback
- Develop and execute outlet strategies aligned with overall hotel goals
- Introduce new concepts, programming, and service enhancements to elevate the guest experience
- Stay current on industry trends and continuously seek opportunities for innovation
- Collaborate cross-functionally to drive property-wide initiatives and operational improvements
The starting range for this position is $120,000 - $130,000. This is the pay range for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
QualificationsRequired- Minimum 5-7 years of progressive leadership experience in luxury food & beverage operations
- Proven experience overseeing multiple outlets in a high-end or Forbes/Michelin-level environment
- Strong financial acumen with experience managing budgets, forecasting, and labor controls
- Deep understanding of front-of-house operations, service standards, and guest experience design
- Exceptional leadership presence with the ability to inspire and influence at all levels
- Strong communication skills with a focus on clarity, empathy, and accountability
- Highly organized with strong operational and strategic thinking capabilities
- Ability to navigate complex situations with professionalism and sound judgment
- Passion for luxury hospitality, food & beverage, and creating memorable guest experiences
PHYSICAL DEMANDS- Ability to maneuver at least 35 pounds
- Ability to stand and walk for extended periods
- Ability to work evenings, weekends, and holidays as business needs require
Additional Information 
