What this role is all aboutWhat this role is all about
At Sonesta, our restaurants, bars, lounges, cafés, and dining experiences are more than just outlets - they are destinations that help define the guest experience. As the Director of Outlets, you'll lead the strategy, operations, service standards, and financial performance across all Food & Beverage outlets within the hotel.
This is a high-impact hospitality leadership role for someone who thrives in fast-paced environments and loves blending operational excellence, guest experience, team leadership, and commercial strategy. You'll oversee outlet operations, drive service and revenue performance, lead teams, and create memorable dining experiences that keep guests coming back.
You'll partner closely with Culinary, Banquets, Marketing, Revenue, and hotel leadership teams to ensure every outlet delivers exceptional hospitality, operational consistency, and strong business results.
If you're service-driven, commercially minded, collaborative, and passionate about Food & Beverage leadership - we'd love to meet you.
What you'll be doingWhat you'll be doing
- Lead day-to-day operations across hotel restaurants, bars, lounges, cafés, pool outlets, and other Food & Beverage venues.
- Develop and execute outlet strategies focused on guest satisfaction, operational excellence, revenue growth, profitability, and brand experience.
- Oversee service standards, outlet presentation, staffing, scheduling, training, and operational consistency across all dining outlets.
- Recruit, coach, develop, and inspire Food & Beverage leadership teams and outlet staff to deliver exceptional hospitality experiences.
- Partner closely with culinary teams to support menu development, seasonal programming, beverage offerings, promotions, and dining innovation.
- Monitor outlet performance metrics including revenue, labor costs, guest satisfaction scores, beverage costs, food costs, and operational KPIs.
- Drive guest engagement and revenue opportunities through promotions, upselling strategies, local partnerships, activations, and experiential programming.
- Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
- Support budgeting, forecasting, inventory management, purchasing, and operational planning activities across all outlets.
- Collaborate with Marketing, Sales, Revenue Management, and Operations teams to align commercial initiatives and guest experience strategies.
- Resolve guest concerns quickly and professionally while ensuring strong service recovery and guest satisfaction outcomes.
- Maintain a positive, collaborative, and high-performing culture aligned with Sonesta's People People philosophy.
- Drive continuous improvement initiatives focused on operational efficiency, service excellence, innovation, and team engagement.
- Any other duties as assigned.
Anticipated Pay Range & Additional Job InformationWhat great looks like
- Bachelor's degree in hospitality management, Business, Food & Beverage Management, or related field preferred.
- 5+ years of progressive Food & Beverage leadership experience within hotels, resorts, restaurants, nightlife, or hospitality operations.
- Previous experience managing multiple restaurant outlets, bars, lounges, or hospitality venues preferred.
- Strong knowledge of restaurant operations, bar management, guest service standards, staffing, labor management, inventory control, and hospitality financials.
- Experience managing budgets, forecasting, profitability, beverage programs, operational KPIs, and guest experience initiatives.
- Strong leadership and team development skills with the ability to motivate, coach, and inspire operational teams.
- Excellent communication, organizational, and problem-solving skills in a fast-paced hospitality environment.
- Knowledge of food safety standards, HACCP guidelines, sanitation procedures, and alcohol service compliance requirements.
- Ability to thrive in a high-energy operational environment while balancing guest expectations and business priorities.
- Flexible availability including evenings, weekends, holidays, and event support as required in hospitality operations.
- A passion for hospitality, food & beverage experiences, team leadership, guest engagement, and creating memorable dining experiences.
How we reward youAt Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here's a snapshot of what we offer:
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Sonesta Hotel Discounts (yes, you'll want to use these ✈)
- Additional Perks & Employee Discounts
Before You ApplyTo be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
