Director of Organizational Compliance and Constituent Services

Director of Organizational Compliance and Constituent Services

Central Office

General Definition of Work:

The Director of Organizational Compliance and Constituent Services provides division-wide leadership and oversight to ensure Albemarle County Public Schools (ACPS) operates in accordance with applicable federal and state laws, regulations, School Board policies, and administrative procedures. The Director leads the development and implementation of systems that promote organizational compliance, transparency, accountability, and responsiveness to students, employees, families, and community members. The position oversees compliance monitoring, policy review, regulatory coordination, constituent services, and complaint-management systems. The Director supervises the Coordinator of Constituent Services and collaborates with division leadership, Legal Services, Human Resources, and other departments to identify organizational risks, strengthen procedures, and monitor corrective actions.

Essential Functions:

• Develops, implements, and monitors division-wide systems to ensure compliance with federal and state laws, regulations, School Board policies, and administrative procedures;
• Coordinates periodic reviews of policies and operational practices to identify compliance gaps, organizational risks, and needed improvements;
• Monitors legislative and regulatory developments and recommends necessary updates to division policies and procedures;
• Collaborates with division leaders to develop corrective action plans and strengthen accountability across departments and schools;
• Provides organizational oversight of compliance requirements related to Title IX, Title VI, Section 504, the Americans with Disabilities Act, and other applicable civil rights laws;
• Monitors division procedures related to Child Protective Services, mandated reporting, discrimination, harassment, and retaliation in coordination with designated officials;
• Coordinates systems for tracking required compliance training, certifications, reporting obligations, and corrective actions;
• Collaborates with responsible departments and regulatory agencies to ensure timely responses to compliance reviews and identified deficiencies;
• Oversees the administration and monitoring of Virginia Freedom of Information Act (FOIA) requests in collaboration with the designated FOIA Officer and Legal Services;
• Establishes consistent procedures for request tracking, records coordination, statutory deadlines, and response documentation;
• Monitors FOIA compliance and recommend improvements to records management, transparency, and public information practices;
• Directs the division's constituent services program, ensuring timely and consistent responses to concerns raised by students, families, employees, community members, and School Board members;
• Supervises the Coordinator of Constituent Services in managing complaint intake, documentation, referrals, case tracking, and follow-up;
• Oversees the administrative coordination of complaints received through the division's whistleblower hotline, consistent with established independent reporting and investigation protocols;
• Ensures sensitive or unresolved concerns are appropriately elevated and referred to authorized departments, investigators, or external agencies;
• Develops and maintains systems for monitoring compliance performance, complaint trends, organizational risks, and completion of corrective actions;
• Coordinates with Legal Services, Human Resources, designated investigators, and external auditors to support compliance reviews and organizational assessments;
• Prepares periodic compliance reports and recommendations for the Superintendent and School Board;
• Identifies opportunities to strengthen organizational procedures, employee accountability, transparency, and public trust;
• Provides leadership, supervision, and performance management for the Coordinator of Constituent Services and assigned staff;
• Establishes office procedures, service expectations, performance measures, and priorities aligned with division goals;
• Collaborates with the Superintendent's Cabinet, principals, and department leaders to promote consistent implementation of policies and compliance expectations;
• Manages assigned budgets, resources, and other responsibilities necessary for effective office operations;

Knowledge, Skills and Abilities:

Knowledge of federal and Virginia laws and regulations affecting public education, including civil rights, Title IX, FOIA, and mandated reporting requirements. Understanding of School Board governance, administrative policies, regulatory compliance, and organizational accountability. Strong leadership, organizational, analytical, problem-solving, and communication skills. Ability to interpret legal and policy requirements and translate them into effective procedures. Ability to manage sensitive and confidential information with professionalism, integrity, and sound judgment. Demonstrated ability to collaborate with executive leaders, school administrators, employees, families, and external agencies. Ability to develop compliance monitoring systems, analyze data, and prepare clear reports and recommendations. Commitment to student safety, ethical leadership, responsiveness, transparency, and continuous improvement.

Education and Experience:

Bachelor's degree in education, public administration, law, organizational leadership, public policy, human resources, or a related field and a minimum of five years of progressively responsible experience in organizational compliance, educational administration, regulatory affairs, policy administration, or a related field required. Master's degree or Juris Doctor preferred. Demonstrated experience supervising personnel, coordinating complex organizational processes, and leading improvement initiatives. Experience interpreting and implementing regulatory requirements, organizational policies, and accountability procedures. Experience in public education, government administration, or another public-sector organization preferred.

Physical Conditions and Nature of Work Contacts:

Work is primarily performed in an administrative office environment; occasional light lifting, and other limited physical activities. Occasional operation of automated computer office equipment is required. Requires regular collaboration with division leadership, school personnel, community members, and external agencies. Evening meetings, school visits, and responses to time-sensitive matters may be required.

BB22